Client Success Manager, Social Purpose Organizations

Penn Foster

. Own a portfolio of strategic accounts in the veterinary vertical .

Posted 11/11/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in strategic account management and client success, focusing on driving retention, adoption, and expansion within the veterinary vertical. Proficient in building relationships with stakeholders and translating client feedback into actionable plans.

Highest-signal resume keywords

Strategic Account ManagementClient SuccessConsultative SalesCRM DisciplineCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account PlanningForecastingRisk ManagementClient Health MonitoringBusiness Review Leadership

Soft Skills

Strong Written CommunicationVerbal CommunicationFacilitation SkillsOrganizationPrioritization

Tools & Technologies

CRM Software

Industry Keywords

VeterinaryEducationWorkforce DevelopmentTalent SolutionsSaaSHealthcareEnterprise Services

About the role

Key responsibilities & impact

Own a portfolio of strategic accounts in the veterinary vertical
Drive client outcomes, retention, and growth
Develop and maintain actionable account plans and joint success plans
Build relationships with business, operational, procurement, and executive stakeholders
Lead regular business reviews and client planning conversations
Serve as the primary client advocate and coordinator across Penn Foster teams
Monitor client health, adoption, stakeholder engagement, renewal timing, contractual commitments, and business outcomes
Identify and address risks through action plans, owners, dates, and escalation paths
Lead renewal planning and protect recurring bookings
Identify, qualify, and advance expansion opportunities with Sales and internal partners
Maintain accurate CRM records, forecasts, account status, and next steps
Coordinate Client Success, Sales, Product, Operations, Academic Services, Finance, and other partners
Translate client feedback, performance data, and market context into internal recommendations
Share strategic account management patterns and best practices
Conduct prepared, outcome-oriented client and internal conversations
Escalate risks to client outcomes or revenue early and constructively

Requirements

What you’ll need

Experience in enterprise client success, strategic account management, consultative sales, account management, or a related client-facing role
Demonstrated success managing complex client relationships and driving retention, adoption, or expansion
Strong business judgment and ability to connect client goals to measurable outcomes
Executive presence and strong written, verbal, and facilitation skills
Experience working across matrixed organizations and influencing cross-functional teams
Strong organization, prioritization, forecasting, and CRM discipline
Willingness and ability to travel as needed
Must reside and perform work within the United States
Must complete applicable pre-employment screening requirements
Must complete federal employment eligibility verification through Form I-9
Experience in education, workforce development, talent solutions, SaaS, healthcare, or enterprise services preferred

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Flexible spending account
Generous paid time off
Sponsored volunteer opportunities
401(k) with a company match
Free access to all online programs
Remote work arrangement
Occasional travel for team meetings, company events, conferences, and summits