Client Success Manager, Social Purpose Organizations

Penn Foster

. Own a portfolio of strategic social purpose organization accounts .

Posted 11/11/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in strategic account management and client success, focusing on driving retention, adoption, and expansion through effective relationship building and cross-functional collaboration. Proficient in utilizing CRM tools for accurate forecasting and account planning.

Highest-signal resume keywords

Strategic Account ManagementClient Success ManagementCross-Functional CollaborationCRM DisciplineConsultative Sales

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account PlanningClient AdvocacyRisk ManagementForecastingPerformance Data Analysis

Soft Skills

Executive PresenceWritten CommunicationVerbal CommunicationFacilitation SkillsOrganization

Tools & Technologies

CRM Software

Industry Keywords

Enterprise Client SuccessSaaSWorkforce DevelopmentTalent SolutionsHealthcare

About the role

Key responsibilities & impact

Own a portfolio of strategic social purpose organization accounts
Drive client outcomes, retention, renewal performance, and growth
Develop and maintain account plans and joint success plans
Build relationships with business, operational, procurement, and executive stakeholders
Lead business reviews and client planning conversations
Serve as the primary client advocate and coordinate Penn Foster teams
Monitor client health, adoption, stakeholder engagement, renewal timing, commitments, and outcomes
Identify and address risks through action plans and escalation paths
Lead renewal planning and protect recurring bookings
Identify, qualify, and advance expansion opportunities with Sales and other partners
Maintain accurate CRM records, forecasts, account status, and next steps
Coordinate Client Success, Sales, Product, Operations, Academic Services, Finance, and other teams
Translate client feedback, performance data, and market context into internal recommendations
Share strategic account management patterns and best practices

Requirements

What you’ll need

Experience in enterprise client success, strategic account management, consultative sales, account management, or a related client-facing role
Demonstrated success managing complex client relationships and driving retention, adoption, or expansion
Strong business judgment and ability to connect client goals to measurable outcomes
Executive presence and strong written, verbal, and facilitation skills
Experience working across matrixed organizations and influencing cross-functional teams
Strong organization, prioritization, forecasting, and CRM discipline
Experience in education, workforce development, talent solutions, SaaS, healthcare, or enterprise services preferred
Must reside and perform work within the United States
Must be willing and able to travel as needed
Employees are expected to be on camera during meetings unless extenuating circumstances apply
Successful completion of applicable pre-employment screening requirements
Completion of federal Form I-9 employment eligibility verification

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Flexible spending account
Generous paid time off
Sponsored volunteer opportunities
401(k) with a company match
Free access to all online programs
Remote work arrangement
Occasional travel for team meetings, company events, conferences, and summits