Financial Services Representative

Penn Foster

. Support learners through inbound calls and outbound auto-dialer campaigns, prioritizing inbound calls .

Posted 11/6/2026full-timeRemote • United StatesMid-LevelSenior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and problem-solving skills while effectively managing high call volumes and payment discussions. Proficient in navigating multiple systems and maintaining a professional phone presence in a collaborative remote team environment.

Highest-signal resume keywords

Collections ExperienceCustomer Service ExperienceStrong Communication SkillsActive Listening SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Payment ProcessingCall Disposition SelectionAccount DocumentationHigh Volume Call HandlingMicrosoft Outlook Navigation

Soft Skills

Professional Phone PresenceEmpathyDependabilityPunctualityOpenness to Coaching

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Inbound CallsOutbound CallsAuto-Dialer CampaignsPayment OptionsPrivacy Procedures

About the role

Key responsibilities & impact

Support learners through inbound calls and outbound auto-dialer campaigns, prioritizing inbound calls
Ask questions to understand learners’ situations and discuss payment options
Explain account status and potential consequences of falling further behind
Discuss options such as changing payment due dates, eligible deferments, or late-fee waivers within department guidelines
Process payments and accurately document account interactions
Select appropriate call dispositions
Follow privacy, call-recording disclosure, do-not-call, and department procedures
Meet service, quality, schedule-adherence, and performance expectations
Contribute to team goals
Work with team leads and peers to resolve questions and support a collaborative remote team
Handle approximately 125 inbound and outbound call activities per day, with inbound volume averaging around 70 calls
Participate in a gradual training process, including inbound call training during the first month and dialer training during the second month

Requirements

What you’ll need

High school diploma or GED required
Collections experience preferred; call center or customer service experience valuable; direct collections experience not required
Strong communication, active listening, probing, and problem-solving skills
Professional phone presence and ability to remain calm and empathetic during challenging conversations
Ability to handle a high volume of calls, ask for payment, and work toward performance goals
Strong computer skills, including navigating multiple systems and Microsoft Outlook
Dependable and punctual
Open to coaching and willing to learn as part of a team
Must reside in and perform work within the United States
Must be willing and able to travel as needed
Successful completion of applicable pre-employment screening requirements
Employment eligibility verification through Form I-9

Benefits

Comp & perks

Performance incentives
Voluntary overtime may be available during busier periods
Medical insurance
Dental insurance
Vision insurance
Flexible spending accounts
Generous paid time off
Sponsored volunteer opportunities
401(k) with company match
Free access to all online programs
Occasional travel for team meetings, company events, conferences, and summits