Associate Director – Stewardship Operations

Penn Information Systems & Computing

. Analyze donor relations activities and processes and identify opportunities for efficiency and enhancement .

Posted 10/8/2026full-timePhiladelphia • Pennsylvania • United StatesSenior💰 $65,628 - $72,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in donor relations, fundraising processes, and stewardship, with a strong focus on data analysis and project management. Capable of building relationships across departments while maintaining high standards of discretion and detail orientation.

Highest-signal resume keywords

Fundraising And Development ProcessesStewardship And Donor RelationsData Analysis And StrategyProject ManagementRelationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisFund AuditingStewardship ReportingDonor Impact ReportingContent CreationOperational EfficiencyAnalyticsStrategic PlanningRecord ManagementFund Information Dissemination

Soft Skills

Detail OrientationPerseveranceTeam CollaborationDiscretionCommunication

Tools & Technologies

Donor DatabaseFund Management Systems

Industry Keywords

Donor RelationsFundraising PrioritiesPrincipal GivingMajor GivingCorporate GivingFoundation GivingUniversity Privacy StandardsStakeholder ManagementBest Practices

About the role

Key responsibilities & impact

Analyze donor relations activities and processes and identify opportunities for efficiency and enhancement
Support donor-facing content processes, including donor impact reports, acknowledgments, and letters of gratitude
Audit existing funds and maintain continuously refreshed records for endowed and term donor funds
Support stewardship reporting, analytics, outreach, and operational efficiency across student aid, research programs, centers, professorships, and faculty support
Gather, update, and disseminate fund information with Principal Gift, Development, and research program colleagues
Abide by University privacy standards while managing fund information
Assess donor relations activities across giving levels and School areas to identify stewardship opportunities
Write gift acknowledgments and impact reports during peak periods and for high-volume support areas
Monitor University and industry best practices in donor relations operations and processes
Liaise with University colleagues on effective use of the donor database and other current and future resources and platforms
Apply knowledge of principal, major, corporate, and foundation giving to supported processes
Balance individualized donor attention with broad donor-audience needs related to fundraising priorities
Exchange information and insights with Donor Relations colleagues to create a positive donor experience and support continuous learning

Requirements

What you’ll need

Bachelor's degree and 2 to 3 years of experience, or equivalent combination of education and experience, is required
At least 2 to 3 years of experience in fundraising and development processes, preferably with involvement in stewardship and donor relations
Exceptional research, analytical, and execution skills
Comfort analyzing data and utilizing it to inform strategy and operations
Outstanding detail orientation and perseverance in managing long-term fund audits
Ability to build relationships with colleagues across departments and navigate complex stakeholder environments
High level of discretion and respect for sensitive data and donor information safeguards
Ability to work independently and effectively as part of a team
Excellent project management and strategic planning skills
Ability to manage multiple deadlines and track activities in a fast-paced, high-volume environment
Occasional evening and weekend work and travel required to support alumni and donor events
Applicants must submit a cover letter and resume
Background checks may be required after a conditional job offer

Benefits

Comp & perks

Comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits
Flexible spending accounts for eligible health care and dependent care expenses
Tuition assistance for employees, spouses, and dependent children
Tuition assistance for dependent children at other institutions
Basic, Matching, and Supplemental retirement plans
Pre-tax or Roth retirement savings options
Investment options through TIAA and Vanguard
Substantial time away from work
Long-term care insurance
Wellness and work-life programs and resources
Professional and personal development resources
Access to University libraries, athletic facilities, arboretum, art galleries, cultural and recreational activities
Free and discounted admissions and memberships at Penn arts and cultural centers and museums
Discounts on transportation, mortgages, cars, cellular phone plans, movie tickets, and theme parks
Flexible work options and non-traditional work hours, locations, and/or job structures
Forgivable homeownership loan for eligible employees in West Philadelphia
Adoption assistance of qualified expenses for up to two adoptions in the household