IT Desktop/AV Support Specialist

Penn Information Systems & Computing

. Provide advanced technical support and consultation for HireIT clients .

Posted 10/26/2026full-timePhiladelphia • Pennsylvania • United StatesJuniorMid-Level💰 $71,733 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in audio/visual systems support, including troubleshooting, client training, and technology evaluation. Proficient in managing client relationships and providing technical consultation for AV solutions.

Highest-signal resume keywords

Q-SYS Designer Level 1 CertificationDante Level 1 CertificationTechnical Knowledge of QSYS DesignerExperience Configuring QSC Control SystemsStrong Customer Service Orientation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Audio Signal FlowGain StructureEQBill of Materials CompilationScope of Work DevelopmentRequests for ProposalsWindows SupportMac SupportAV Systems TroubleshootingDigital Signage Hardware Support

Soft Skills

Excellent Interpersonal SkillsStrong Communication SkillsAbility to Work IndependentlyTeam CollaborationCustomer Service Experience

Tools & Technologies

QSYS DesignerDante ControllerLogitech SyncMersive Solstice

Certifications & Qualifications

Q-SYS Designer Level 1 CertificationDante Level 1 CertificationQ-SYS Level 2 CertificationDante Level 2 Certification

Industry Keywords

Audio/Visual SystemsTechnical SupportClient ConsultationAV IntegratorsVendor Management

About the role

Key responsibilities & impact

Provide advanced technical support and consultation for HireIT clients
Support and deploy audio/visual systems across HireIT-supported environments
Analyze client needs and functional requirements
Advise users on planning, selection, implementation, and use of audio/video solutions
Lead selection, testing, and evaluation of new audio/visual technologies
Maintain and manage supported audio/visual spaces
Provide remote and on-site troubleshooting of audio/visual systems and digital signage hardware
Manage software and firmware updates for audio/visual systems
Provide technical support for AV equipment, special events, and meetings in person, virtually, or in hybrid setups
Train clients on AV systems operation
Provide daily client support through phone, email, ticket management, and desk-side support across campus locations
Maintain client relationships and communicate changes, updates, policies, standards, and recommended practices
Engage and manage relationships with AV integrators and vendors
Assume responsibility for designated services and complete assigned projects
Maintain inventory, deployment logs, project milestones, and configuration files
Diagnose and resolve computing hardware, software, and network-service problems
Contribute to knowledge base, documentation, and client communications
Provide occasional evening, weekend, and University holiday coverage
Engage in ongoing learning about new technology, business processes, and professional development
Perform other duties and responsibilities as assigned

Requirements

What you’ll need

Bachelor of Science and 2 to 3 years of experience or equivalent combination of education and experience is required
Excellent interpersonal and communication skills, both oral and written
Ability to present technical materials
Strong customer service orientation and experience supporting various customers and colleagues
Ability to work independently and as part of a team
Proficiency compiling a Bill of Materials, Scope of Work, and Requests for Proposals
Technical knowledge and experience with QSYS Designer, Dante Controller, Logitech Sync, and Mersive Solstice
Core understanding of audio signal flow, gain structure, and EQ
Experience configuring QSC control systems
Q-SYS Designer Level 1 Certification required; Q-SYS Level 2 preferred
Dante Level 1 Certification required; Dante Level 2 preferred
Experience with Windows/Mac support
Background checks may be required after a conditional job offer

Benefits

Comp & perks

Comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits
Flexible spending accounts for eligible health care and dependent care expenses
Tuition assistance for employees, spouses, and dependent children at Penn and other institutions
Basic, Matching, and Supplemental retirement plans
Pre-tax or Roth retirement savings options with TIAA and Vanguard investment options
Substantial time away from work for vacations, personal affairs, illness, injury, and family time
Long-term care insurance for eligible employees and family members
Wellness and work-life programs and resources
Professional and personal development resources
Access to University libraries, athletic facilities, arboretum, art galleries, cultural and recreational activities
Discounts and special services for arts, entertainment, transportation, mortgages, cars, cellular plans, movies, and theme parks
Flexible work options, including non-traditional work hours, locations, and/or job structures
Forgivable home ownership loan for eligible employees in West Philadelphia
Adoption assistance of up to two adoptions per household
Hybrid eligible work arrangement