IT Support Specialist, Wellness Support

Penn Information Systems & Computing

. Provide support coverage and endpoint management for Saturday hours .

Posted 10/27/2026full-timePhiladelphia • Pennsylvania • United StatesJunior💰 $62,067 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support for macOS and Windows operating systems, along with experience in imaging and deploying end-user systems. Capable of analyzing client requirements and delivering high-quality support in a client-focused environment while maintaining confidentiality and security of sensitive information.

Highest-signal resume keywords

Technical Support For macOS And WindowsEnd-User Systems Imaging And DeploymentSupport For Electronic Medical Record SystemsExperience With Azure Virtual DesktopExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportEndpoint ManagementVirtual Desktop InfrastructureImaging And DeploymentAudio-Visual TechnologiesTechnical Documentation DevelopmentNetwork Services DiagnosisClient Requirement AnalysisEmerging Technologies KnowledgeComplex Issue Resolution

Soft Skills

Interpersonal SkillsInitiativeFlexibilityAdaptabilityRelationship Building

Tools & Technologies

Azure Virtual DesktopIGELImprivataEpic EMRProductivity Applications

Industry Keywords

Clinical SupportAdministrative SupportIT EnvironmentConfidentialitySecurity

Tech Stack

Tools & technologies

AzureMacOS

About the role

Key responsibilities & impact

Provide support coverage and endpoint management for Saturday hours
Participate on the HireIT Wellness support team during weekday hours
Work a hybrid schedule on an alternate Tuesday-through-Saturday schedule
Provide regular on-site support for clinical and administrative offices
Work occasional evenings and additional weekends as required
Analyze client requirements, provide technical guidance, and coordinate resources
Diagnose and resolve complex issues involving computing hardware, software, and network services
Review and interpret technical documentation to understand Penn’s computing environment and supported technologies
Develop and maintain technical documentation, policies, procedures, and best practices
Maintain current knowledge of emerging technologies and advancements
Participate in University-wide project teams, task forces, and user group meetings
Perform other duties and responsibilities as assigned

Requirements

What you’ll need

Bachelor of Science and 1 to 2 years of experience or equivalent combination of education and experience is required
Experience providing technical support for current macOS and Windows operating systems and productivity applications
Experience imaging, deploying, and supporting end-user systems in a highly managed IT environment
Experience supporting virtual desktop infrastructure and related technologies, such as Azure Virtual Desktop, IGEL, and Imprivata
Experience supporting electronic medical record (EMR) systems, particularly Epic
Experience with audio-visual technologies and/or endpoint management is a plus
Ability to work independently, manage competing priorities, and take initiative in resolving technical issues
Ability to thrive in a client-focused, technically driven environment while delivering responsive, high-quality support
Flexibility and adaptability in responding to changing priorities and varied work environments
Excellent interpersonal, verbal, and written communication skills, including the ability to explain technical concepts clearly
Demonstrated ability to build effective working relationships with a diverse range of clients and colleagues
Commitment to maintaining the confidentiality and security of sensitive information
Ability to lead technical initiatives while collaborating effectively with others
Background checks may be required after a conditional job offer

Benefits

Comp & perks

Excellent healthcare benefits
Tuition benefits for employees and their families
Generous retirement benefits, including Basic, Matching, and Supplemental retirement plans
Professional development opportunities
Supportive work and family benefits
Health and wellness programs and resources
Medical, prescription, behavioral health, dental, vision, and life insurance
Flexible spending accounts for health care and dependent care expenses
Tuition assistance for employees, spouses, and dependent children, including at other institutions
Substantial time away from work
Long-term care insurance
Wellness and work-life resources
Professional and personal development resources
Access to University resources, cultural and recreational activities, libraries, athletic facilities, arboretum, and art galleries
Discounts and special services on arts, entertainment, transportation, mortgages, cars, cellular plans, movie tickets, and theme parks
Flexible work options and hours
Forgivable home ownership loan for eligible employees in West Philadelphia
Adoption assistance for qualified expenses, for up to two adoptions in the household