Manager, Expense Operations – User Support

Penn Information Systems & Computing

. Coordinate support for expense operations and deliver high-quality end-user support .

Posted 10/26/2026full-timePhiladelphia • Pennsylvania • United StatesMid-LevelSenior💰 $65,628 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in expense operations and financial support, with proficiency in SAP Concur Expense and strong analytical skills. Capable of developing user-friendly documentation and providing exceptional customer service while ensuring compliance with internal controls.

Highest-signal resume keywords

SAP Concur Expense SupportExpense Operations ManagementFinancial Reporting and AnalysisAccounting Principles KnowledgeCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Expense ManagementFinancial OperationsAccounting SupportOperational ReportingExpense CodingReconciliationsFinancial ControlsAnalytical SkillsProblem-Solving SkillsDocumentation Development

Soft Skills

Organizational SkillsAttention to DetailWritten CommunicationInterpersonal Skills

Tools & Technologies

Microsoft OfficeExcelERP SystemsCRM SystemsKnowledge Management SystemsBusiness Intelligence Tools

Industry Keywords

Expense OperationsCorporate Card ProgramsCompliance InitiativesAudit SupportChart of Accounts

Tech Stack

Tools & technologies

ERPOracle

About the role

Key responsibilities & impact

Coordinate support for expense operations and deliver high-quality end-user support
Support users of the organization's expense management system, such as SAP Concur Expense
Resolve expense-system issues and provide user support
Support system administration
Develop clear, user-friendly documentation and training resources through the knowledge management platform
Perform operational reporting and monitoring
Manage access provisioning and controls
Provide accounting support and corporate-card transaction analysis
Support compliance and process activities
Collaborate cross-functionally on travel and card processes
Contribute to collaboration and continuous improvement
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's degree in Business, Finance, Accounting, Information Systems, or a related field, or an equivalent combination of education and experience
Experience supporting an enterprise expense management system such as SAP Concur Expense or similar
Three to five years of experience in expense operations, financial operations, accounting support, shared services, or customer support
Working knowledge of accounting principles, including expense coding, reconciliations, and financial controls
Strong analytical, organizational, and problem-solving skills with exceptional attention to detail
Excellent customer service, written communication, and interpersonal skills
Ability to interpret and apply policies, procedures, and internal controls
Proficiency with Microsoft Office, particularly Excel
Preferred: Experience supporting enterprise ERP or financial systems such as SAP, Oracle, Workday, PeopleSoft, or similar platforms
Preferred: Experience administering or supporting SAP Concur Expense or another enterprise expense management solution
Preferred: Familiarity with CRM, ticketing, or knowledge management systems
Preferred: Understanding of Chart of Accounts structures, financial data flows, and approval workflow processes
Preferred: Experience supporting corporate card programs and expense reimbursement processes
Preferred: Experience with audit support, internal controls, and compliance initiatives
Preferred: Experience using reporting, analytics, or business intelligence tools
Preferred: Experience working in a large, decentralized, or matrixed organization
Background checks may be required after a conditional job offer

Benefits

Comp & perks

Comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits
Flexible spending accounts for eligible health care and dependent care expenses
Tuition assistance for employees, spouses, and dependent children
Tuition assistance for dependent children at other institutions
Basic, Matching, and Supplemental retirement plans
Pre-tax or Roth retirement savings options
Investment options through TIAA and Vanguard
Substantial time away from work
Long-term care insurance
Wellness and work-life programs and resources
Professional and personal development resources
Access to University libraries, athletic facilities, arboretum, art galleries, cultural and recreational activities
Discounts and special services for arts, entertainment, transportation, mortgages, vehicles, cellular phone plans, movie tickets, and theme parks
Flexible work options and non-traditional work hours, locations, and/or job structures
Forgivable homeownership loan for eligible employees in West Philadelphia
Adoption assistance for qualified expenses, for up to two adoptions in the household