Principal Training – Performance Partner

Penn Mutual

. Develop training, performance and readiness strategies aligned with HTK Operations business, technology, regulatory and workforce priorities.

Posted 10/5/2026full-timeRemote • United StatesLead💰 $100,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and leading training, performance consulting, and operational readiness initiatives within the financial services sector. Proficient in utilizing Microsoft 365, learning technologies, and knowledge management practices to enhance employee performance and business outcomes.

Highest-signal resume keywords

Training DevelopmentPerformance ConsultingOperational ReadinessKnowledge ManagementBroker-Dealer Operations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Instructional DesignChange ManagementPerformance AssessmentData AnalysisProficiency AssessmentsCross-TrainingGovernance StandardsRegulatory EducationLearning ApproachesProcess Improvement

Soft Skills

Relationship BuildingCommunicationInfluencingProject ManagementFacilitation

Tools & Technologies

Microsoft 365Articulate 360AI-Enabled ToolsDocupaceNetX360EnvestnetHUBFIS

Certifications & Qualifications

Series 7Series 63Series 65

Industry Keywords

Broker-DealerRegistered Investment AdviserFinancial ServicesOperations ControlsAdvisor SupportNew AccountsCashieringTradingCommissionsLicensing

About the role

Key responsibilities & impact

Develop training, performance and readiness strategies aligned with HTK Operations business, technology, regulatory and workforce priorities.
Serve as a trusted advisor to leaders by diagnosing performance and capability needs and recommending solutions addressing people, process, knowledge, technology, and training factors.
Lead readiness for technology and workflow changes, including role-impact assessments, learning approaches, pilots, rollout support, measurement and sustainment.
Design and continuously improve structured onboarding and workforce readiness programs through role-based learning plans, systems training, regulatory education, proficiency assessments, cross-training, and reinforcement activities.
Apply and reinforce knowledge management and Shelf governance standards to keep content accurate, current, searchable, and user-friendly.
Partner with Operations and Quality to identify performance trends, errors, audit findings, and risks; determine improvement actions and evaluate effectiveness.
Lead complex cross-functional initiatives, influence stakeholders without direct authority, and communicate priorities, risks, decisions, and outcomes.
Use Microsoft 365, learning technologies, and AI-enabled tools to improve training, content, analysis, and knowledge management.

Requirements

What you’ll need

Bachelor's degree in business, Education, Organizational Development, Instructional Design, Financial Services, or a related field; equivalent education and experience may be considered.
7+ years of relevant training, performance consulting, organizational development, operational readiness, knowledge management, or related experience.
7+ years of Broker-Dealer and/or RIA experience with knowledge of brokerage operations such as New Accounts, Cashiering, Trading, Commissions, Licensing, Operations Controls, advisor support or supervision.
Demonstrated success developing and leading training, performance, operational readiness, change management, and knowledge management initiatives that improve employee performance and business outcomes.
Experience assessing performance and capability gaps, using data and business insights to recommend training, coaching, process, communication, knowledge management, or performance support solutions.
Strong relationship building, instructional design, facilitation, adult-learning, consulting, communication, analytical, influencing, and project-management skills; ability to independently manage multiple priorities.
Advanced proficiency with Microsoft 365 applications, learning technologies such as Articulate 360, and AI-enabled tools, with the ability to apply technology responsibly and maintain appropriate governance and quality controls.
Preferred: Experience with Docupace, NetX360, Envestnet, HUB, FIS, or comparable financial services platforms.
Preferred: Experience supporting Broker-Dealer or Registered Investment Adviser operations; financial services licenses (e.g., Series 7, 63, 65, or comparable licenses) are a plus.