Penn Mutual

DevOps Engineer

• Lead reliability, availability, scalability, and recovery design for critical systems
• Define and evolve SLOs, SLIs, and error budget practices across services
• Identify systemic reliability risks and drive cross-team remediation efforts
• Influence application and platform architecture to improve operational outcomes
• Act as technical lead during major incidents and complex outages
• Drive root cause analysis and recommend corrective actions
• Improve incident response processes, tooling, and runbooks
• Design and implement automation to eliminate operational toil at scale
• Build and maintain shared SRE tooling and platforms
• Set engineering standards for reliability-focused code and operational practices
• Review and improve CI/CD, deployment, and rollback strategies
• Partner with Release and Change Management to automate release practices
• Lead risk assessments for high-impact changes and releases
• Ensure compliance requirements are met while maintaining engineering velocity
• Serve as a reliability authority for release-readiness decisions
• Mentor junior SREs and engineers through technical guidance and review
• Influence reliability culture across engineering and product teams

Senior Site Reliability Engineer

Human Resources

• Partner with leaders and teams to align people strategies with business priorities and organizational goals
• Serve as a trusted advisor and coach to leaders on organizational effectiveness, leadership development, employee engagement, talent management, and change leadership
• Provide strategic guidance and support related to performance management, talent assessment, succession planning, and workforce planning
• Consult with leaders on complex associate relations matters, policy interpretation, and organizational challenges while balancing business needs and risk mitigation
• Lead and support organizational change initiatives, helping leaders navigate growth, transformation, and evolving business needs
• Analyze workforce and talent data, identify trends, and make recommendations to improve engagement, retention, performance, and organizational effectiveness
• Partner with Talent Acquisition, Learning & Development, Total Rewards, and other HR Centers of Excellence to deliver integrated talent solutions
• Conduct investigations and partner with Legal, Compliance, and other stakeholders as appropriate
• Participate in and lead cross-functional projects that advance people, culture, and business priorities
• Champion Penn Mutual's values, culture, and commitment to an exceptional associate experience

Senior HR Business Partner

Call Center Representative

• Lead, mentor, and provide day-to-day oversight of CSRs and Specialists
• Track team and individual performance against Contact Center SLAs and key metrics
• Identify improvement areas and implement changes to optimize outcomes
• Collaborate with Workforce Management, Quality, Training, and operational departments
• Develop team members through training, feedback, mentoring, and performance evaluations
• Handle escalated inquiries, complaints, and sensitive situations
• Ensure transactions comply with company policies, procedures, and regulatory requirements
• Lead quality assurance initiatives and enforce corrective actions
• Identify and implement operational and process improvements
• Prepare and present reports on team performance, challenges, and achievements to senior management
• Ensure completion of regulatory and job-specific training
• Assist with onboarding and develop expertise in Life Insurance and Annuity products and processes

Senior Site Reliability Engineer

Senior HR Business Partner

Contact Center Team Lead – Annuity