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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in network infrastructure management, including troubleshooting and maintaining connectivity across LAN, WAN, and VPN environments. Proficient in configuring and supporting network equipment while ensuring optimal performance and security.
Highest-signal resume keywords
Network Infrastructure ManagementTCP/IP, DNS, DHCP, VLANsFirewall AdministrationPalo Alto Networks ExperienceCompTIA Network+ Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Network TroubleshootingVPN ConfigurationRouting and SwitchingWireless NetworkingNetwork Performance Monitoring
Soft Skills
Analytical Problem-SolvingClear CommunicationOrganizational SkillsCustomer-Focused MindsetTeamwork
Tools & Technologies
SolarWindsLogicMonitorAuvikPRTGMicrosoft Azure
Certifications & Qualifications
CompTIA Network+Cisco Certified Network Associate (CCNA)Palo Alto Networks Certified Network Security Administrator (PCNSA)Microsoft Certified: Azure Fundamentals (AZ-900)
Industry Keywords
IT InfrastructureNetwork SupportHealthcare NetworkingTelecommunicationsMulti-Site Environments
Tech Stack
Tools & technologiesAzureCloudDNSFirewallsPythonSwitchingTCP/IP
About the role
Key responsibilities & impact- Monitor and maintain network infrastructure, including switches, wireless access points, firewalls, VPNs, and internet circuits
- Troubleshoot network performance issues, outages, connectivity problems, and wireless incidents
- Respond to network-related incidents and service requests
- Partner with the Service Desk to improve first-contact resolution through documentation, training, and knowledge transfer
- Configure, deploy, and support network equipment across multiple locations
- Assist with switches, wireless access points, firewalls, and WAN connectivity deployments
- Support new site openings, equipment replacements, infrastructure upgrades, and lifecycle initiatives
- Maintain hardware inventory, configuration records, and asset documentation
- Coordinate with internet service providers, telecommunications carriers, and technology vendors
- Manage and escalate carrier support cases
- Assist with circuit provisioning, migrations, installations, and service changes
- Monitor network health, availability, and performance through enterprise monitoring platforms
- Investigate recurring issues and identify reliability and user-experience improvements
- Participate in incident response, troubleshooting, and root cause analysis
- Contribute to monitoring standards, alert tuning, and operational best practices
- Support firewall administration, network segmentation, and secure connectivity initiatives
- Assist with site-to-site and remote-access VPN configuration and maintenance
- Participate in patching, vulnerability remediation, firmware upgrades, and network equipment lifecycle management
- Create and maintain network diagrams, standards, runbooks, procedures, and knowledge articles
- Contribute to process improvements and infrastructure modernization projects
- Continuously develop skills in networking, security, cloud connectivity, monitoring, and automation
Requirements
What you’ll need- Two or more years of experience in IT infrastructure, network support, systems administration, or a related technical role
- Working knowledge of TCP/IP, DNS, DHCP, VLANs, routing, switching, VPN technologies, firewalls, and wireless networking
- Experience troubleshooting connectivity across LAN, WAN, VPN, and wireless environments
- Familiarity with switches, routers, firewalls, wireless controllers, and access points
- Strong analytical, diagnostic, and problem-solving skills
- Clear written and verbal communication skills
- Ability to organize work, manage competing priorities, document changes, and follow issues through completion
- Customer-focused mindset with commitment to teamwork, accountability, and continuous learning
- Preferred: Experience with Palo Alto Networks firewalls or related next-generation firewall platforms
- Preferred: Experience with Ruckus Wireless and Ruckus ICX switching
- Preferred: Exposure to Cisco switching, Aruba wireless, and SD-WAN technologies
- Preferred: Familiarity with Microsoft Azure networking concepts, including virtual networks, VPN gateways, and cloud connectivity
- Preferred: Experience with SolarWinds, LogicMonitor, Auvik, or PRTG
- Preferred: Experience coordinating with internet service providers and telecommunications carriers
- Preferred: Experience supporting healthcare, senior living, or geographically distributed multi-site environments
- Preferred: Basic scripting or automation experience using PowerShell, Python, APIs, or similar tools
- Preferred certification: CompTIA Network+
- Preferred certification: Cisco Certified Network Associate (CCNA)
- Preferred certification: Palo Alto Networks Certified Network Security Administrator (PCNSA) or current equivalent
- Preferred certification: Microsoft Certified: Azure Fundamentals (AZ-900) or Azure networking-related certification
Benefits
Comp & perks- Competitive total rewards package
- Medical, dental, and vision plan options
- Retirement savings opportunities with company match
- Employee recognition programs
- Professional development resources
- Mentorship and professional development opportunities
- Paid time off
- Holiday pay
- True Work-Life balance
- Full benefits package
- Career path toward Network Engineer, Senior Network Engineer, or Infrastructure Architect responsibilities