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IT Support – Operations Specialist I
Pennichuck Water. Serve as the primary contact for IT service requests and technical support .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support, including troubleshooting Windows devices, Microsoft 365 applications, and endpoint management. Proficient in user administration, technical documentation, and supporting cybersecurity initiatives within a collaborative environment.
Highest-signal resume keywords
IT Support ExperienceWindows 10/11 SupportMicrosoft 365 AdministrationActive Directory ManagementTroubleshooting Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Windows Device TroubleshootingMicrosoft 365 SupportActive Directory AdministrationEndpoint ManagementTechnical DocumentationCybersecurity PracticesMulti-Factor AuthenticationTicketing SystemsVirtual Desktop SupportNetworking Fundamentals
Soft Skills
Customer Service SkillsCommunication SkillsOrganizational SkillsProblem-Solving AbilitiesCollaborative Approach
Tools & Technologies
Microsoft IntuneRemote Access TechnologiesBackup SystemsSystem Monitoring ToolsHelp Desk Software
Industry Keywords
IT Best PracticesEndpoint SecurityTechnical SupportContinuous ImprovementWater Utility Industry
Tech Stack
Tools & technologiesCyber Security
About the role
Key responsibilities & impact- Serve as the primary contact for IT service requests and technical support
- Troubleshoot and resolve issues involving Windows devices, Microsoft 365, printers, mobile devices, and business applications
- Support employee onboarding and offboarding, including account setup, access management, and equipment deployment
- Deploy, configure, maintain, and support desktops, laptops, mobile devices, and peripherals
- Assist with Microsoft Intune device management and endpoint compliance activities
- Support Microsoft 365, Active Directory, and Microsoft Entra ID user administration
- Assist users with virtual desktop and remote access technologies
- Monitor routine operational processes, including backup and system monitoring activities
- Support cybersecurity initiatives, endpoint security practices, and multi-factor authentication
- Create and maintain technical documentation, troubleshooting guides, and knowledge base articles
- Participate in technology projects and continuous improvement initiatives
- Provide IT support across Pennichuck Water Works Inc., a New Hampshire water utility
Requirements
What you’ll need- Associate degree in Information Technology, Information Systems, or a related field, or an equivalent combination of education and experience
- 1 to 3 years of experience in IT support, help desk, desktop support, or a similar technical support role
- Experience supporting Windows 10/11 environments and Microsoft 365 applications
- Familiarity with Active Directory account administration and endpoint management tools
- Experience using ticketing systems and documenting support resolutions
- Industry certifications are a plus but not required
- Strong troubleshooting and problem-solving abilities
- Excellent customer service and communication skills
- Ability to explain technical concepts to non-technical users
- Strong organizational skills and attention to detail
- Understanding of networking fundamentals, endpoint security, and IT best practices
- A collaborative approach and commitment to continuous learning
Benefits
Comp & perks- Opportunities for professional development and technical growth
- Collaborative team environment
- Opportunity to work with a broad range of technologies
- Exposure to both end-user support and enterprise IT operations
- Meaningful work supporting critical business operations