Pennichuck Water

IT Support

• Serve as the primary contact for IT service requests and technical support
• Troubleshoot and resolve issues involving Windows devices, Microsoft 365, printers, mobile devices, and business applications
• Support employee onboarding and offboarding, including account setup, access management, and equipment deployment
• Deploy, configure, maintain, and support desktops, laptops, mobile devices, and peripherals
• Assist with Microsoft Intune device management and endpoint compliance activities
• Support Microsoft 365, Active Directory, and Microsoft Entra ID user administration
• Assist users with virtual desktop and remote access technologies
• Monitor routine operational processes, including backup and system monitoring activities
• Support cybersecurity initiatives, endpoint security practices, and multi-factor authentication
• Create and maintain technical documentation, troubleshooting guides, and knowledge base articles
• Participate in technology projects and continuous improvement initiatives
• Provide IT support across Pennichuck Water Works Inc., a New Hampshire water utility

IT Support – Operations Specialist I