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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in deploying SaaS solutions and managing partner relationships, with a strong understanding of accounting and financial management for small and mid-sized businesses. Capable of training and supporting partners while ensuring alignment with business needs and product features.
Highest-signal resume keywords
SaaS Deployment ExperienceAccounting ExpertisePartner Relationship ManagementTraining and Support SkillsFluent English Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SaaS Solutions ImplementationAccounting ManagementFinancial ManagementPartner TrainingTechnical Support
Soft Skills
CollaborationAdaptabilityPrioritizationTeaching
Tools & Technologies
Fintech Solutions
Certifications & Qualifications
DCGBTS in Accounting and ManagementBTS in Small Business Management AssistanceBachelor’s Degree in Administrative and Accounting Management
Industry Keywords
Customer Success ManagementPartner AutonomyOnboardingSupport EscalationsProduct Roadmap
About the role
Key responsibilities & impact- Train implementers and partners on Pennylane’s product and deployment methodologies
- Support partners during their first customer deployments through co-piloting until they become autonomous
- Serve as a dedicated Customer Success Manager (CSM) for self-sufficient partners
- Manage partner relationships, develop their capabilities, and handle complex cases
- Act as the functional expert for Pennylane modules
- Lead ongoing training sessions and practical workshops
- Ensure alignment between partners’ business needs and Pennylane’s features
- Propose workarounds when necessary
- Represent partner feedback and usage patterns to the Product, Support, and Sales teams
- Share knowledge with peers
- Contribute to partner autonomy, increased customer onboarding, reduced support escalations, and the product roadmap
Requirements
What you’ll need- Significant experience deploying or implementing SaaS solutions at an implementation partner or software vendor (3+ years)
- Strong understanding of accounting and financial management challenges faced by small and mid-sized businesses
- Ability to train and support partners’ technical and business teams
- A minimum of 8 years’ experience in accounting within the finance department of a small or mid-sized business or in an accounting firm will also be considered
- Relevant qualifications include: DCG, BTS in Accounting and Management, BTS in Small Business Management Assistance, or Bachelor’s degree in Administrative and Accounting Management
- Comfortable advising implementation partners and resellers
- Excellent teaching, collaboration, adaptability, and prioritization skills
- Ability to manage multiple partners simultaneously while maintaining a high level of service
- Strong interest in technology and knowledge of fintech solutions on the market
- Professional working proficiency in English
- Right to work in France required; Pennylane does not currently sponsor visas
- Ability to work fluently in English
Benefits
Comp & perks- One of the best health insurance plans on the market (Alan Blue and Alan Mind)
- Meal vouchers (Swile card)
- Between 6 and 12 additional RTT days on top of the 5 weeks of paid leave
- A dedicated monthly budget to support working from home or from a coworking space
- A BSPCE equity package
- Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib
- A Mac
- Tech Days every three months for remote employees
- Annual company off-site
- An inclusive, supportive work environment conducive to personal and professional growth