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About the role
Key responsibilities & impact- Deliver on-site and virtual technical support in partnership with Sales, Warranty, Support, and Regional Technical Supervisors
- Facilitate product training and live demonstrations at customer locations, distributor branches, regional training events, and trade shows
- Support product launches through field validation, warranty readiness, and feedback loops to Product and Engineering teams
- Build and manage relationships with third-party service partners
- Act as a field liaison between Sales, Product Management, Customer Support, and Training & Education
- Gather and share actionable field insights to improve training content, warranty analysis, and product updates
- Report to the Regional Technical Supervisor
Requirements
What you’ll need- 5+ years of experience in technical support, product training, or field service within a manufacturing, mechanical, or industrial setting
- Strong interpersonal and communication skills, with the ability to simplify complex technical concepts
- Demonstrated ability to manage and collaborate with third-party service providers
- Travel required up to 50% depending on region and event activity
- Preferred background in pool equipment, HVAC, plumbing, electrical, or similar trades
- Bachelor's degree preferred
Benefits
Comp & perks- Annual incentive bonus may be available
- Health benefits
- 401(k)
- Employee stock purchase program
- Disability benefits
- Life insurance
- Critical illness insurance
- Accident insurance
- Parental leave
- Caregiver leave
- Tuition reimbursement
- Paid time off
- Wellness programs