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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in dealer management, technical support, and customer success, with a strong focus on warranty programs and logistics. Proven ability to lead teams, enhance operational efficiency, and deliver impactful training initiatives.
Highest-signal resume keywords
Dealer ManagementTechnical SupportWarranty ProgramsLeadership in Warehouse OperationsCustomer Success
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Warranty ManagementLogistics CoordinationKPI MonitoringData AnalysisTechnical Advisement
Soft Skills
Problem-SolvingCommunicationCustomer-First MindsetTeam LeadershipCollaboration
Tools & Technologies
Experience CenterTraining ProgramsInventory Management Systems
Industry Keywords
Pool IndustrySpa IndustryHVAC IndustryCustomer EngagementService Quality
Tech Stack
Tools & technologiesSwift
About the role
Key responsibilities & impact- Build and maintain strong relationships with top dealers, serving as a trusted partner and advocate
- Lead a team delivering timely, effective solutions to dealer and customer concerns
- Align support services with dealer business goals to drive satisfaction and loyalty
- Monitor and improve KPIs related to issue resolution, service quality, and customer experience
- Manage daily operations of the Warranty Warehouse, ensuring accurate inventory, timely part fulfillment, and efficient logistics
- Oversee the Experience Center as a regional hub for hands-on training, product demonstrations, and technical immersion
- Ensure operational excellence in warranty parts handling, returns processing, and dealer-facing support
- Collaborate with internal teams to streamline warranty claims and reduce turnaround time
- Provide expert product advisement to dealers, supporting installations, troubleshooting, and performance optimization
- Oversee regional technical support efforts, including dedicated support lines and escalations
- Serve as a resource for complex product inquiries, ensuring swift resolution and dealer confidence
- Deliver feedback to internal teams on product performance, trends, and opportunities for improvement
- Partner with Training and Instructional Design teams to deliver impactful regional training programs
- Identify regional training needs and coordinate certification, onboarding, and product education initiatives
- Leverage the Experience Center to host immersive learning experiences for dealers and technicians
- Collaborate with Sales, Warranty, Product Management, and Customer Success teams to address dealer feedback and industry trends
- Analyze warranty and service data to identify improvement opportunities and reduce claim frequency
- Champion the voice of the customer across internal teams to influence product development and support strategies
Requirements
What you’ll need- 5+ years of experience in dealer management, technical support, or customer success within the pool, spa, HVAC, or related industries
- 3+ years of experience managing both salaried and hourly employees in a customer-facing or technical support environment
- Proven leadership in warehouse operations, technical service delivery, and training facilitation
- Strong understanding of warranty programs, logistics, and dealer operations
- Excellent problem-solving and communication skills with a proactive, customer-first mindset
- Ability to travel regionally up to 50% to support product advisement and dealer engagement
Benefits
Comp & perks- Annual incentive bonus may be available
- Health benefits
- Generous 401(k)
- Employee stock purchase program
- Disability benefits
- Life insurance
- Critical illness insurance
- Accident insurance
- Parental leave
- Caregiver leave
- Tuition reimbursement
- Paid time off
- Wellness programs