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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer accounts, credit analysis, and collections processes, with a strong focus on accuracy and collaboration across teams. Proficient in utilizing tools like SAP and Excel to support high-volume retail customer needs and resolve payment issues effectively.
Highest-signal resume keywords
Business-To-Business Credit And CollectionsCustomer Credit AnalysisChargebacks And Deductions ManagementSAP ProficiencyStrong Excel Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Credit AnalysisCollections ManagementChargeback ManagementPayment ProcessingAccount ReconciliationData AnalysisDocumentation ManagementWorkflow CoordinationCustomer Account ManagementInvoice Investigation
Soft Skills
Excellent Communication SkillsAttention To DetailOrganizational SkillsProblem-Solving SkillsCollaboration
Tools & Technologies
YayPaySAPMicrosoft OfficeCustomer Portals
Industry Keywords
Accounts ReceivableHigh-Volume RetailCredit Limit RecommendationsPayment TermsDispute Resolution
About the role
Key responsibilities & impact- Manage an assigned portfolio of customer accounts across the U.S. and Canada
- Monitor past-due balances, contact customers by phone and email, secure payment, confirm payment dates, and resolve payment delays
- Complete collection worklists in YayPay and maintain accurate notes, promises to pay, workflows, follow-up dates, and account status information
- Investigate payment delays involving invoices, remittances, customer portals, EDI, invoice-transmission issues, deductions, and unapplied cash
- Reconcile customer accounts and coordinate with Cash Applications to apply payments and adjustments accurately
- Review and evaluate customer credit during onboarding and ongoing account management
- Recommend credit limits and payment terms and coordinate with external credit agencies
- Partner with Sales on credit limit increases, payment term changes, held-order releases, and one-time exceptions
- Manage customer chargebacks and deductions, including researching claims, validating documentation, disputing invalid claims, and pursuing recovery
- Coordinate with Logistics, Sales, Customer Service, Sales Operations, customers, and other internal teams to resolve disputes
- Monitor aging and status of chargebacks and receivables and escalate high-value, high-risk, or aging issues
- Maintain documentation of collection activity, credit reviews, credit decisions, order releases, correspondence, disputes, and outcomes
- Provide support for collections, credit, chargebacks, account status, and payment inquiries
- Complete additional duties and special projects as assigned
Requirements
What you’ll need- 3-5+ years of experience in business-to-business credit and collections, customer credit analysis, chargebacks/deductions, or accounts receivable, preferably supporting high-volume retail customers
- Experience evaluating customer credit, working with external credit agencies, and making or supporting credit limit and payment term recommendations preferred
- Experience managing customer chargebacks and deductions, including researching claims, gathering supporting documentation, submitting disputes, and pursuing recovery preferred
- Experience with SAP and customer portals such as Walmart, Costco, Target, and Amazon preferred
- Strong Excel and Microsoft Office proficiency
- Excellent verbal and written communication skills
- Strong attention to detail, accuracy, organization, and ability to manage multiple priorities and deadlines
- Strong analytical and problem-solving skills
- Professional, confident, collaborative, and customer-focused
- Ability to adapt to shifting priorities and thrive in a fast-paced, team-first, high-energy environment
Benefits
Comp & perks- Competitive salary
- Discretionary bonus
- Hybrid working
- Flexible start and finish times
- Generous paid time off
- Product discounts
- Sample sales
- Medical and healthcare support
- Additional benefits designed to support you at work and beyond