Pentland

Planner

• Translate commercial and merchandising strategies into data-driven financial and inventory plans
• Conduct multi-year trend, sales, and product performance analysis
• Identify assortment opportunities, optimize style productivity, and improve category profitability
• Analyze business performance against financial and merchandising plans
• Identify risks, opportunities, and emerging trends and translate insights into actionable recommendations
• Develop and maintain merchandise forecasts and financial plans aligned with sales, revenue, margin, and inventory objectives
• Partner with Commercial, Sales, and Finance teams to align merchandise plans and forecasts with business targets
• Collaborate with Merchandising, Sourcing, Commercial, and Demand Planning on product lifecycle decisions
• Evaluate assortment performance across categories, products, styles, and distribution channels
• Establish product costing and margin targets
• Develop and maintain KPIs and assortment benchmarks by distribution channel
• Identify inventory, margin, and assortment risks and develop recommendations with cross-functional teams
• Provide reporting, analysis, and business insights to stakeholders
• Prepare decision-ready summaries and presentations for leadership

Merchandise Planner

Product Manager

• Define and execute the mainline product strategy in line with brand direction, consumer insights, and commercial objectives
• Build seasonal range architecture, identifying growth drivers, assortment gaps, and performance opportunities
• Manage and maintain clear product lifecycles
• Lead Design, Development, Market Merchandising, Sourcing, and Marketing through the seasonal product creation lifecycle
• Align teams on briefs, product direction, timelines, costs, and go-to-market requirements
• Create product briefs for mainline and SMU balancing consumer insight, trends, design intent, performance, commercial constraints, and channel requirements
• Oversee sample rounds, prototype reviews, and product refinements for quality, fit, cost, and sustainability
• Own the seasonal critical path and resolve operational challenges
• Manage risk logs, dependencies, cost reviews, and margin targets
• Conduct pre-season planning and post-season range analysis
• Use data, market insights, and consumer feedback to refine the mainline assortment
• Align the final range with GTM and Sales teams

Product Manager – Mainline

Chief Marketing Officer

• Support the Senior Marketing Manager and Brand Team in delivering the Global Brand Plan
• Assist in coordinating and delivering seasonal marketing projects across creative and product marketing
• Support production and delivery of campaign assets
• Help manage timelines and asset delivery for seasonal campaigns
• Liaise with internal teams and external partners to deliver brand projects on time and on brand
• Support development of toolkits and assets with the wider marketing team
• Collaborate with PR, social media and creative agencies, photographers and videographers
• Work with Product, Design, Commercial, Digital and regional marketing teams on seasonal priorities
• Build understanding of seasonal ranges and product priorities
• Help ensure accurate and consistent product information across marketing assets and consumer touchpoints
• Maintain accurate and up-to-date product information across internal systems
• Support post-season reviews
• Support marketing sample management and key seasonal milestone tracking

Brand Marketing Executive

Risk

• Action the day-to-day creation and management of master data objects covering customer, vendor, product and sell-out data globally
• Carry out ongoing, seasonal and project data loads, cleansing and validation activities
• Create a raw material database to support buying decisions
• Process Central MDM activities such as vendor and customer creation and amendments
• Create and maintain product data within business applications
• Perform costing runs under Finance guidance
• Liaise with Product/Design, Supply Chain/Brand, regional, Customer Operations and Finance teams
• Coordinate and drive master-data processes to ensure accurate and timely data collation
• Oversee the seasonal upload plan and ensure timelines and deadlines are met
• Validate data input and change requests across systems
• Ensure master data maintenance requests align with business policy and best practice
• Agree and deliver Master Data Management service-level agreements with brands, regions and functions, including periodic reporting
• Continuously improve master data maintenance techniques, processes, procedures and tools, including automation with IT

Analyst – Master Data Governance

Manager

• Lead day-to-day delivery for the Shopify and Direct-to-Consumer digital commerce delivery team
• Manage the Bangalore-based offshore delivery squad
• Provide line management, objective setting, performance reviews, coaching, development planning and career support
• Allocate work based on skills, availability, capacity and sprint priorities
• Build a collaborative and delivery-focused culture across offshore and onshore teams
• Act as squad lead and scrum master
• Facilitate sprint planning, daily stand-ups, backlog refinement, sprint reviews and retrospectives
• Improve agile delivery processes, scrum routines and team working agreements
• Track progress, manage risks and blockers, and escalate dependencies
• Use velocity, capacity, burndown and defect-trend metrics to improve predictability
• Shape, refine and prioritise the delivery backlog with Product Owners, Business Analysts and stakeholders
• Ensure user stories have descriptions, acceptance criteria, dependencies, assumptions and non-functional requirements
• Support story-point estimation and sprint commitment planning
• Partner with the UK-based Digital Architect on solution architecture and technical standards
• Establish effective onshore/offshore handovers, clarifications, escalations, documentation and governance
• Maintain JIRA or equivalent delivery tools, dashboards, reports and sprint boards
• Maintain Confluence or equivalent documentation for processes, decisions, release notes, handovers and procedures
• Support release planning, QA coordination, production readiness and operational handover
• Serve as delivery interface between the Bangalore squad and UK/business stakeholders
• Communicate sprint progress, risks, blockers, capacity, dependencies and delivery status
• Translate business priorities into delivery plans and sprint commitments

Delivery Manager – Digital Commerce

QA Engineer

• Own QA activities for Shopify and digital commerce user stories within the delivery squad
• Review user stories, acceptance criteria, designs, and technical requirements to define test coverage
• Create and execute functional, regression, integration, end-to-end, and exploratory test cases
• Validate Shopify storefront changes, Liquid/theme updates, app configurations, Shopify Flow changes, API integrations, and platform enhancements
• Test customer journeys including product discovery, product detail pages, cart, checkout, order confirmation, account journeys, content pages, promotions, and fulfilment-related flows
• Capture, prioritise, and retest defects
• Collaborate with Product Owners, Business Analysts, Shopify Engineers, the Shopify Technical Lead, and the Digital Commerce Delivery Manager
• Participate in backlog refinement, sprint planning, daily stand-ups, sprint reviews, and retrospectives
• Estimate testing effort and provide feedback during sprint delivery
• Maintain QA status, defects, risks, and test evidence in JIRA or equivalent tools
• Define and maintain QA approaches, test plans, regression packs, and test coverage
• Support release readiness assessments and go/no-go decisions
• Test integrations between Shopify and enterprise systems including SAP, Patchworks, PIM, DAM, CRM, Martech, payment, fulfilment, warehouse, logistics, order management systems, and third-party Shopify apps
• Validate ecommerce data flows and support API testing using Postman, Swagger, or similar tools
• Support performance, load, stress, penetration, and security testing activities
• Support automated test coverage and continuous improvement of QA tooling, environments, and test data
• Provide BAU quality assurance for Shopify websites and digital commerce platforms
• Validate production fixes, incidents, configuration issues, app issues, and minor enhancements
• Create and maintain test plans, scripts, execution records, defect reports, dashboards, and QA documentation
• Report test progress, defect status, quality risks, and release readiness

Senior QA Engineer – Digital Commerce

Full-stack Engineer

• Act as the technical lead for Shopify and DTC delivery within the squad
• Guide technical design and implementation across Shopify themes, custom storefronts, Shopify apps, APIs, and integrations
• Assess Shopify-native functionality, marketplace apps, and custom app development options
• Ensure Shopify solutions are scalable, maintainable, secure, and aligned with architecture principles
• Provide technical guidance to engineers, QA, and delivery team members throughout the sprint lifecycle
• Refine Shopify-related user stories, tasks, bugs, and enablers
• Break down business requirements into technical implementation tasks with acceptance criteria and dependencies
• Support estimation and clarify complexity, technical risk, integration dependencies, and testing needs
• Review implementation quality and resolve delivery blockers
• Support frontend and backend Shopify implementation, including APIs, webhooks, custom apps, middleware, and third-party services
• Support integrations with ERP, PIM, DAM, middleware, and enterprise systems
• Define data flows, API patterns, error handling, retries, monitoring, and operational handover with architects and integration teams
• Investigate Shopify capabilities and third-party app options and prepare technical recommendations
• Support proof-of-concepts and technical spikes
• Coach developers on engineering standards, coding practices, integration patterns, code reviews, and testing
• Maintain technical documentation and ensure JIRA stories include technical notes, dependencies, acceptance criteria, estimates, and assumptions
• Support release planning, environment readiness, deployment coordination, defect triage, and post-release support
• Ensure solutions are supportable by internal teams and vendors after go-live

Technical Lead – Digital Commerce

Compliance

• Own market access, safety, chemicals, labelling and testing protocols for UK, EU and other non-Americas markets
• Lead delivery of the ESPR and Digital Product Passport programmes for assigned markets
• Own recall execution, coordinating responses with Legal and brand teams and closing out regulator engagement
• Apply REACH, PFAS, POPs, Proposition 65 and Restricted Substances List requirements to product and testing decisions
• Feed readiness status and risk into reporting to the Product Regulatory Compliance Committee
• Work with suppliers and brand teams to resolve compliance issues

Product Compliance Manager

Customer Success Manager

• Develop customer-centric CRM workflows to be deployed and scaled globally and across brands
• Champion customer segmentation and value differentiation for different customer cohorts
• Work with creative and brand teams to deliver best-in-class content execution through brief ownership
• Work with agencies to maintain and deliver the roadmap, maximise return, and manage internal stakeholders
• Act as an internal thought leader and champion for CRM
• Help set customer targets aligned with business ambitions and deliver against KPIs such as frequency and retention
• Serve as a key contact for internal trade and brand teams to ensure alignment on customer impacts
• Educate teams and increase understanding of measurement techniques such as incrementality
• Collaborate with stakeholders to ensure customer experience carries through into the onsite journey and align on experiments

Senior CRM Manager

• Own the implementation and ongoing compliance requirements of the EU Packaging and Packaging Waste Regulation (PPWR) across relevant markets
• Lead the packaging Extended Producer Responsibility (EPR) strategy, ensuring accurate, complete and reliable data across markets and schemes
• Own compliance with plastic taxes and recycled-content requirements, including UK Plastic Packaging Tax, Spain and emerging international requirements
• Develop and maintain practical packaging design standards that reduce compliance costs and support more sustainable packaging decisions
• Partner with brand, product and packaging designers, embedding compliance requirements early in the design and development process
• Translate complex regulatory requirements into clear, usable guidance for design, product and wider business teams
• Manage Lorax as the multi-country EPR reporting partner, overseeing data processing and submissions while retaining internal ownership of strategy and compliance
• Own relationships with relevant regulators and Producer Responsibility Organisations (PROs)
• Monitor emerging packaging legislation and assess commercial and operational impact on brands and products
• Provide packaging compliance and readiness updates for reporting into the Product Regulatory Compliance Committee

Packaging Compliance Manager

• Own product compliance requirements across the UK, EU and other non-Americas markets, covering market access, product safety, chemicals, labelling and testing
• Translate regulatory requirements into clear, practical actions for brand, product, sourcing and supplier teams
• Lead the delivery of ESPR and Digital Product Passport requirements across applicable markets
• Apply chemical compliance requirements including REACH, PFAS, POPs and Restricted Substances Lists to product development, testing and supplier decisions
• Manage product testing and compliance protocols
• Lead the operational response to product recalls, coordinating activity across Legal, brand and relevant business teams
• Manage regulator engagement relating to product compliance issues and recalls
• Work with suppliers and internal teams to identify and resolve compliance issues
• Monitor compliance readiness and emerging risks, supporting senior-level regulatory reporting and decision-making
• Strengthen and continuously improve product compliance processes, controls and ways of working

Designer

• Support seasonal trend research, color palette formulation, and inspirational mood boards
• Create detailed technical flat sketches and tech packs
• Source and organize fabrics, trims, and hardware
• Communicate with suppliers to track raw material development
• Track sample-making and communicate with the product development team
• Participate in fitting sessions
• Record fitting comments and update tech packs and design details
• Work closely with designers across the full design lifecycle
• Help bring creative concepts to commercial reality

Assistant Designer

Merchandiser

• Build collaborative partnerships with Sales counterparts to unlock market and account opportunities
• Become the authority on the market landscape, distribution, competition, and consumer needs
• Track competitor performance, market trends, and category shifts, turning insights into actionable recommendations
• Manage and optimise Berghaus and Endura EMEA product assortments in collaboration with Commercial teams and the Senior Brand Merchandiser
• Coordinate tailored assortments for strategic regions and partners
• Create targeted assortments using sell-in/sell-out, consumer knowledge, sales insights, and margin data
• Deliver seasonal editing focused on hero products, storytelling, segmentation, and outfit building
• Manage pricing inputs with the Brand Merchandiser and Pricing Analyst
• Analyse EMEA assortment performance against key metrics
• Prepare seasonal lessons-learned reports and feed insights into future planning
• Manage forecasting inputs and submit accurate forecasts with Sales and Planning teams
• Support alignment between product strategy and financial planning to maximise profitability
• Coordinate and deliver regional go-to-market tools and tailored sales content
• Support sales launches and key partner meetings across priority markets
• Coordinate Product, Sales, and Planning inputs for the EMEA region
• Feed regional insights into global briefing and roadmap planning
• Embed consumer-centric thinking and margin responsibility

Market Merchandiser

Analyst

• Manage an assigned portfolio of customer accounts across the U.S. and Canada
• Monitor past-due balances, contact customers by phone and email, secure payment, confirm payment dates, and resolve payment delays
• Complete collection worklists in YayPay and maintain accurate notes, promises to pay, workflows, follow-up dates, and account status information
• Investigate payment delays involving invoices, remittances, customer portals, EDI, invoice-transmission issues, deductions, and unapplied cash
• Reconcile customer accounts and coordinate with Cash Applications to apply payments and adjustments accurately
• Review and evaluate customer credit during onboarding and ongoing account management
• Recommend credit limits and payment terms and coordinate with external credit agencies
• Partner with Sales on credit limit increases, payment term changes, held-order releases, and one-time exceptions
• Manage customer chargebacks and deductions, including researching claims, validating documentation, disputing invalid claims, and pursuing recovery
• Coordinate with Logistics, Sales, Customer Service, Sales Operations, customers, and other internal teams to resolve disputes
• Monitor aging and status of chargebacks and receivables and escalate high-value, high-risk, or aging issues
• Maintain documentation of collection activity, credit reviews, credit decisions, order releases, correspondence, disputes, and outcomes
• Provide support for collections, credit, chargebacks, account status, and payment inquiries
• Complete additional duties and special projects as assigned

Credit and Chargeback Analyst

Customer Support

• Respond to customer questions through phone, email and live chat, and manage complex issues through to resolution
• Answer product questions and support users with apps and digital products
• Resolve issues with logins, connectivity, syncing and other technical problems
• Investigate reported issues, carry out basic checks and work with the right teams to fix problems
• Update product information, FAQs, policies, store finders and other website content
• Help set up promotions, offers, pricing and product launches
• Work with Digital Product and Planning teams to manage stock availability
• Analyze customer and eCommerce data to spot trends and improve sales and customer experience
• Own tasks and support tickets, ensuring follow-up, resolution or escalation
• Build relationships across eCommerce, Customer Service, Digital Product and Planning teams

Merchandise Planner

Product Manager – Mainline

Brand Marketing Executive

Analyst – Master Data Governance

Delivery Manager – Digital Commerce

Senior QA Engineer – Digital Commerce

Technical Lead – Digital Commerce

Product Compliance Manager

Senior CRM Manager

Packaging Compliance Manager

Product Compliance Manager

Assistant Designer

Market Merchandiser

Credit and Chargeback Analyst

Customer Service Executive