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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong capabilities in order management, customer service, and data analysis, with a focus on EMEA region operations. Proficient in handling customer orders, cancellations, and compliance documentation while utilizing SAP for information sourcing.
Highest-signal resume keywords
Order ManagementCustomer ServiceData AnalysisSAP ProficiencyExcel Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingStock ManagementData ReportingCancellation ProcessingCredit ManagementDebits ManagementInvoicingOrder Book ManagementEDI Order ProcessingAnalytical Skills
Soft Skills
Attention to DetailProblem SolvingTeam PlayerCommunication SkillsPresentation Skills
Tools & Technologies
SAPExcel
Industry Keywords
EMEA RegionCustomer OTIFExport DocumentationGlobal LogisticsRetailer Management
About the role
Key responsibilities & impact- Place, track and manage customer orders for designated accounts
- Focus on customers across the EMEA Region
- Organise, track and satisfy in-season order requests
- Convert customer orders once stock is available for delivery
- Communicate order progress to internal and external stakeholders
- Process cancellations, credits, debits, returns of non-faulty goods, VAS and DC requirements
- Handle export documentation and compliance for global logistics where required
- Manage order administration and business processes related to orders for goods or services
- Provide updated Sales and Order Book information, customer returns, debits, credits and order-processing activity
- Make and communicate changes to customers’ order books
- Identify potential problems and solutions to manage Customer OTIF
- Work cross-functionally with Asia merchandising and shipping teams on Direct Delivery Export to Market
- Produce regular data analysis on Order Book and Supply Chain
- Work with SAP to interrogate and source information
- Understand and support delivery of brand priorities
Requirements
What you’ll need- Strong Excel capability
- Attention to detail
- Reporting and analytical skills
- Experience in a customer focused role
- Experience in administrative duties to raise cancellations, credits, debits, invoicing and orders
- Stock management and orderbook management skills
- Experience of interpreting large amounts of data and confident in reporting procedures
- Excellent verbal, written and presentation skills across all levels of the business
- Previous Customer Service/Key Account Sales Support experience and/or Sales environment
- Knowledge of EDI order processing, preferable
- Knowledge and management of on-line Retailer/distribution is desirable
- Team player
- A problem solver
- Ability to interrogate and source information from SAP
Benefits
Comp & perks- Discretionary bonus
- Hybrid working
- Flexible start and finish times
- Generous holiday allowance
- Product discounts
- Sample sales
- Enhanced family-friendly policies
- Healthcare support
- Gym and fitness discounts
- Cycle to work scheme
- Electric car scheme