Customer Operations Executive – French Speaking

Pentland

. Place, track and manage customer orders for designated accounts .

Posted 10/9/2026contractSunderland • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and order management capabilities, with proficiency in data analysis and reporting. Fluent in French, with a focus on effective communication and problem-solving in a cross-functional team environment.

Highest-signal resume keywords

Customer Order ManagementData Analysis and ReportingFrench Language ProficiencyExcel ProficiencyCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingStock ManagementOrder Book ManagementCancellation ProcessingCredit and Debit ManagementData InterpretationReporting ProceduresEDI Order ProcessingAdministrative DutiesLogistics Compliance

Soft Skills

Attention to DetailProblem SolvingTeam PlayerVerbal CommunicationWritten Communication

Tools & Technologies

SAP

Industry Keywords

Customer JourneyExport DocumentationDirect Delivery ExportRetailer ManagementSales Support

About the role

Key responsibilities & impact

Place, track and manage customer orders for designated accounts
Create a seamless customer journey for order placement and delivery
Engage directly with customers to convert orders, resolve queries and provide order progress updates
Organise, track and satisfy in-season order requests
Ensure timely conversion of customer orders when stock is available
Communicate order progress to internal and external stakeholders
Process cancellations, credits, debits, returns of non-faulty goods, VAS and DC requirements
Manage export documentation and compliance for global logistics where required
Manage order-related business processes and administration
Provide regular updates on sales, order book information, returns, debits, credits and order-processing activity
Make and communicate changes to customer order books according to business and customer requirements
Identify potential problems and solutions to manage Customer OTIF
Work cross-functionally with Asia merchandising and shipping teams on Direct Delivery Export to Market
Produce regular data analysis on order books and supply chain
Interrogate and source information from SAP
Work with customer operations teams and specific channel customers
Understand and support delivery of brand priorities

Requirements

What you’ll need

French speaking is required in this role
Strong Excel capability
Attention to detail
Reporting and analytical skills
Experience in a customer focused role
Experience in administrative duties to raise cancellations, credits, debits, invoicing and orders
Stock management and orderbook management skills
Experience of interpreting large amounts of data and confident in reporting procedures
Excellent verbal, written and presentation skills across all levels of the business
Previous Customer Service/Key Account Sales Support experience and/or Sales environment
Knowledge of EDI order processing, preferable
Knowledge and management of on-line Retailer/distribution is desirable
Team player
A problem solver

Benefits

Comp & perks

Competitive salary
Discretionary bonus
Hybrid working
Flexible start and finish times
Generous holiday allowance
Product discounts
Sample sales
Enhanced family-friendly policies
Healthcare support
Gym and fitness discounts
Cycle to work scheme
Electric car scheme