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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in Customer Operations, with a focus on team development, operational execution, and continuous improvement. Proficient in managing end-to-end order management processes and leveraging data insights to drive performance enhancements.
Highest-signal resume keywords
Customer Operations ManagementTeam Development and CoachingEnd-to-End Order ManagementStakeholder ManagementAnalytical Capability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Orderbook ManagementStock AllocationDelivery ManagementData AnalysisProblem Resolution
Soft Skills
Strong CommunicationRelationship BuildingOrganizational SkillsCustomer FocusContinuous Improvement Mindset
Tools & Technologies
SAPCRM PlatformsReporting Systems
Industry Keywords
Customer ServiceSales OperationsOperational FunctionCommercial PartnershipsEMEAAPAC
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Lead the day-to-day performance of the Customer Operations team
- Own Customer OTIF performance for the relevant customer portfolio
- Drive orderbook management, including review of current and overdue orders, stock availability, allocation and delivery risks
- Build relationships with Commercial teams and customers and translate requirements into operational execution
- Work cross-functionally with Planning, Logistics, Distribution Centres and Finance to resolve operational issues
- Ensure consistent execution of Customer Operations processes, policies and standards
- Lead, coach and develop the Customer Operations team
- Use data and operational insight to identify trends, root causes and performance-improvement opportunities
- Champion continuous improvement and adoption of new tools, systems, automation and ways of working
- Contribute to the Customer Operations functional game plan and regional priorities across EMEA & APAC
Requirements
What you’ll need- Strong experience within Customer Operations, Customer Service, Sales Operations or a closely related operational function
- Proven experience managing and developing teams within a fast-paced operational environment
- Strong understanding of end-to-end order management, including orderbook management, stock allocation, delivery management and customer requirements
- Experience managing relationships with major retailers, distributors or commercial partners
- Strong customer focus, with the ability to balance customer requirements with wider commercial and operational priorities
- Strong analytical capability and confidence interpreting large amounts of operational data
- Ability to identify root causes, resolve problems and drive corrective actions
- Excellent stakeholder-management skills across Commercial, Supply Chain, Finance and Technology teams
- Strong communication and presentation skills across different levels of the organisation
- Good understanding of SAP or an equivalent ERP environment
- Experience using Customer Operations tools, CRM platforms and reporting systems would be advantageous
- Strong organisational skills and the ability to manage multiple priorities and deadlines
- Comfortable working within a geographically dispersed and matrixed organisation
- Experience coaching, mentoring and developing others
- A continuous-improvement mindset and willingness to challenge existing ways of working constructively
Benefits
Comp & perks- Competitive salary
- Discretionary bonus
- Hybrid working
- Flexible start and finish times
- Generous holiday allowance
- Product discounts
- Sample sales
- Enhanced family-friendly policies
- Healthcare support
- Gym and fitness discounts
- Cycle to work scheme
- Electric car scheme