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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills by effectively resolving technical issues and managing customer inquiries across various channels. Proficient in data analysis and content management to enhance eCommerce performance and customer experience.
Highest-signal resume keywords
Customer ServiceData AnalysisContent Management SystemProblem SolvingAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisContent Management SystemTechnical Problem ResolutionECommerce ManagementWebsite Content Updates
Soft Skills
Customer-FocusedOrganisedCalm Under PressureFlexibleRelationship Building
Tools & Technologies
ExcelWordPowerPoint
Industry Keywords
ECommerceCustomer ServiceDigital ProductPromotionsStock Management
About the role
Key responsibilities & impact- Respond to customer questions through phone, email and live chat, and manage complex issues through to resolution
- Answer product questions and support users with apps and digital products
- Resolve issues with logins, connectivity, syncing and other technical problems
- Investigate reported issues, carry out basic checks and work with the right teams to fix problems
- Update product information, FAQs, policies, store finders and other website content
- Help set up promotions, offers, pricing and product launches
- Work with Digital Product and Planning teams to manage stock availability
- Analyze customer and eCommerce data to spot trends and improve sales and customer experience
- Own tasks and support tickets, ensuring follow-up, resolution or escalation
- Build relationships across eCommerce, Customer Service, Digital Product and Planning teams
Requirements
What you’ll need- Great attention to detail and a commercial mindset
- Customer-focused, with a passion for solving problems quickly
- Organised and able to follow processes while spotting ways to improve them
- Confident using IT systems and able to manage multiple tasks at once
- Comfortable working with data and using tools such as Excel, Word and PowerPoint
- Experience using a Content Management System is helpful
- Able to understand how different teams, such as eCommerce, Customer Service and Distribution, work together
- Calm and confident when dealing with issues or unexpected problems
- Flexible and happy to support different brands and teams when needed
Benefits
Comp & perks- Competitive salary
- Discretionary bonus
- Hybrid working
- Flexible start and finish times
- Generous holiday allowance
- Product discounts
- Sample sales
- Enhanced family-friendly policies
- Healthcare support
- Gym and fitness discounts
- Cycle to work scheme
- Electric car scheme