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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on engaging customers, understanding their needs, and providing knowledgeable product recommendations. Capable of contributing to sales targets while maintaining a positive and organized store environment.
Highest-signal resume keywords
Customer ServiceProduct KnowledgeSales ConversionVisual MerchandisingTeam Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Positive AttitudeApproachabilityEnthusiasmStrong CommunicationProactive Team Player
Industry Keywords
Retail ExperienceOutdoor ProductsPerformance-Led ProductsUpsellingCross-Selling
About the role
Key responsibilities & impact- Deliver friendly, confident, and authentic customer service
- Engage customers to understand their needs and recommend the right products
- Share product knowledge, including waterproofing and layering
- Build strong understanding of Berghaus products and technologies
- Represent the Berghaus brand with enthusiasm and credibility
- Stay current with new products and innovations
- Contribute to store targets including sales, conversion, and ATV
- Support upselling and cross-selling through genuine recommendations
- Maintain visual merchandising and store presentation standards
- Support stock replenishment, deliveries, and general store operations
- Keep the store clean, organised, and customer-ready
- Collaborate with the team to create a positive store environment
- Support colleagues during busy periods and contribute to team success
Requirements
What you’ll need- Previous retail or customer-facing experience preferred (but not essential)
- Positive, approachable, and enthusiastic
- Passion for helping customers and delivering great service
- Interest in the outdoors or performance-led products
- Strong communication and people skills
- Willingness to learn and develop product knowledge
- Team player with a proactive attitude
Benefits
Comp & perks- Part-time, 4 or 8-hour contract opportunity
- Supportive and straightforward interview process
- Opportunity to help build the new Manchester store and team from the beginning
- Opportunity to develop product knowledge and contribute to the outdoor community