Customer Service Representative – Maternity Cover

Penumbra, Inc.

. Respond to customer inquiries by processing orders accurately, efficiently, and with a customer-centric approach .

Posted 9/18/2026full-timeTurin • ItalyJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities with a focus on order processing, complaint resolution, and relationship management. Proficient in SAP and Microsoft Office, ensuring data integrity and compliance with quality systems.

Highest-signal resume keywords

Customer Service ExperienceSAP ProficiencyOrder ProcessingStrong Communication SkillsData Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingCustomer Relationship ManagementData IntegrityComplaint ResolutionInventory Management

Soft Skills

Customer-Centric ApproachProactive SupportCollaborationEffective Communication

Tools & Technologies

SAPMicrosoft OfficeERP Systems

Industry Keywords

Customer ServiceSalesTravel Stock ProgramReturned Merchandise AuthorizationsQuality System

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Respond to customer inquiries by processing orders accurately, efficiently, and with a customer-centric approach
Use SAP and company processes to enter sales orders, Conto Visione orders, and consignment replacements
Ensure inventory availability and configure customized customer defaults
Process Returned Merchandise Authorizations (RMAs) according to company procedures
Communicate transparently and promptly regarding RMAs
Register, track, and follow up on customer complaints
Build and maintain strong customer relationships through excellent service and proactive support
Communicate and collaborate with internal departments to gather information and provide customer service
Manage the Travel Stock program in compliance with the Quality System
Coordinate the Travel Stock program across teams
Maintain and update customer databases to support data integrity and process efficiency

Requirements

What you’ll need

Bachelor’s degree in Business, Marketing, or a related field preferred; an equivalent combination of education and relevant experience will also be considered
Minimum of 2 years of experience in Customer Service, Sales, or another customer-facing role; candidates with at least 1 year of relevant experience may also be considered
Strong oral and written communication skills, especially over the phone
Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
Experience with SAP or other ERP systems is considered a plus
Advanced written and spoken English
Living in the Turin area
Bi-weekly presence in the office in Rivoli is required

Benefits

Comp & perks

Annual fitness subsidy
Comprehensive Employee Assistance Program
Two weeks of paid Family Care Leave for supporting a sick family member or in case of bereavement
Paid extra time off on December 24th and 31st, in addition to local vacation days
Comprehensive accident insurance during all business trips
Dynamic and inclusive environment with flat hierarchy
Diverse, open-minded, and supportive team encouraging personal and professional growth