Penumbra, Inc.

Business Development Rep

• Support the Country Manager of Brazil in developing downstream strategy and execution initiatives across multiple regions
• Grow Penumbra’s business in the states of Rio de Janeiro and Espírito Santo through regional distributors
• Conduct field medical visits with distributors
• Plan, organize, and operationalize hands-on sessions, workshops, and in-hospital product training
• Provide primary field support for distributor activities aligned with commercial and clinical strategies
• Support product launches and drive product adoption and penetration in key accounts
• Gather and report market intelligence to the Country Manager
• Maintain communication and partnerships with distributors to ensure consistent messaging, training, and execution
• Select, manage, train, and develop staff; establish objectives and assignments; provide performance feedback and development plans
• Introduce, demonstrate, and support adoption of Penumbra technologies by healthcare professionals

Business Development Specialist – Neurovascular, Peripheral Vascular

Customer Support

• Respond to customer inquiries by processing orders accurately, efficiently, and with a customer-centric approach
• Use SAP and company processes to enter sales orders, Conto Visione orders, and consignment replacements
• Ensure inventory availability and configure customized customer defaults
• Process Returned Merchandise Authorizations (RMAs) according to company procedures
• Communicate transparently and promptly regarding RMAs
• Register, track, and follow up on customer complaints
• Build and maintain strong customer relationships through excellent service and proactive support
• Communicate and collaborate with internal departments to gather information and provide customer service
• Manage the Travel Stock program in compliance with the Quality System
• Coordinate the Travel Stock program across teams
• Maintain and update customer databases to support data integrity and process efficiency

Customer Service Representative – Maternity Cover

Compliance

• Assist in preparing regulatory submissions, including 510(k), CE Mark Technical Documentation, UKCA Mark, regional Regulatory submissions, IDE, non-US Clinical Trial Submission, Shonin, and Certificates to Foreign Government
• Track multiple projects concurrently
• Maintain submission and approval documentation according to internal procedures
• Support in-country Regulatory Affairs personnel to facilitate global clearances and approvals
• Research Regulatory Intelligence, including competitor product information and approvals and new or updated regulations/guidance
• Support labeling reviews, including Instructions for Use and product labels
• Train in existing systems, Work Instructions, and SOPs to support departmental functions and the Quality System
• Support Regulatory change assessment for product changes
• Coordinate, prepare, and maintain document packages for worldwide regulatory submissions

Regulatory Affairs Specialist

Account Manager

• Increase sales of neurovascular products and customer satisfaction within the assigned territory
• Work daily with the Vice President of Sales and Regional Sales Manager to ensure superior customer service and product use
• Meet and exceed quarterly and annual sales plans
• Develop relationships with existing hospitals, labs, customers, physicians, lab staff, lab supervisors, and purchasing personnel
• Prospect and convert prospective customers and/or users into Penumbra customers
• Secure and renew orders by coordinating product availability, delivery dates, and inventory levels
• Communicate with current and prospective customers about programs, promotions, and pricing trends
• Increase account penetration through new and existing product and service orders
• Complete special projects and assignments
• Maintain knowledge of Penumbra products, services, competitive innovations, sales promotions, catalogs, and advertising
• Provide corporate feedback on market receptivity, customer concerns, and issues
• Attend assigned industry trade shows and manage follow-up, orders, issues, leads, and correspondence
• Maintain accurate sales expense records, customer files, and field sales reports
• Adhere to the Company’s Quality Management System and applicable quality, security, privacy, and compliance regulations
• Ensure department members follow applicable quality systems, regulations, standards, and procedures
• Perform other work-related duties as assigned

Business Development Specialist – Neurovascular, Peripheral Vascular

Customer Service Representative – Maternity Cover

Regulatory Affairs Specialist

Neurovascular Territory Manager