Customer Service Representative – UK and Ireland Market

Penumbra, Inc.

. Own the end-to-end customer service experience for the UK and Ireland .

Posted 10/28/2026full-timeWarsaw • PolandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the end-to-end customer service experience, particularly in Order-to-Cash processes, while utilizing ERP systems like SAP to enhance operational efficiency. Strong analytical skills and a customer-focused mindset drive continuous improvement in service delivery.

Highest-signal resume keywords

Order-To-Cash (OTC) ProcessesSAP ERP ManagementCustomer Service ExperienceProcess ImprovementFluent English (C1 Level)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementKPI MonitoringAnalytical SkillsProblem-SolvingTransaction Management

Soft Skills

Customer MindsetInitiativeOrganizational SkillsCollaborationFollow-Through

Tools & Technologies

SAP

Industry Keywords

Medical DevicesPharmaHealthcareRegulated IndustryLogistics Flows

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Own the end-to-end customer service experience for the UK and Ireland
Manage the full order lifecycle from order entry and changes through returns, complaints, and credit notes
Provide customers with clear and reliable information on orders, deliveries, and order status
Collaborate with Sales, Logistics, Finance, and other internal teams to resolve issues and keep orders moving on time
Monitor orders, reports, and KPIs; identify issues, correct errors, and follow up on actions
Manage daily order-to-cash activities in SAP ERP accurately and according to operational and quality standards
Identify opportunities to improve processes and the customer experience
Share knowledge and support onboarding of new colleagues

Requirements

What you’ll need

Fluent English (C1 level or above) is essential
Strong additional European language skills are highly valued
Experience in Customer Service or Order Management within a product-focused environment
Good understanding of Order-to-Cash (OTC) processes and logistics flows
Confidence working with ERP systems for order and transaction management
Experience with SAP is advantageous
Strong customer mindset and sense of ownership
Initiative, problem-solving, and follow-through
Analytical and solution-oriented mindset
Ability to identify root causes and process improvement opportunities
Organized and able to manage multiple priorities in a fast-paced, collaborative environment
Experience in a regulated industry is a plus
Experience in Medical Devices, Pharma, or another healthcare-related environment is particularly relevant

Benefits

Comp & perks

Innovation with eight product launches in the past year
Dynamic and inclusive environment with flat hierarchy
Supportive team encouraging personal and professional growth
Comprehensive Employee Assistance Program
Monthly MyBenefit allowance for vouchers, training, fuel options, and additional services
Two weeks of paid Family Care Leave for a sick family member or in case of bereavement
Paid extra time off on December 24th and 31st, in addition to regular local vacation days
Comprehensive accident insurance during all business trips
Private group health insurance with Luxmed Premium covering the employee and dependents
Additional pension scheme with PEKAO TFI; Penumbra pays 1.5% of monthly gross salary