People Corporation

Account Manager

• Manage and retain an assigned business block
• Provide client-focused account support and relationship management to external clients and internal consultants
• Set up new groups
• Provide customer service and support to clients, benefit consultants, brokers, and customer service representatives
• Focus on client retention and up-selling
• Network and build relationships with internal and external colleagues and clients
• Liaise between clients and carriers on contentious claims and benefits-related issues
• Collaborate with implementation specialists, sales consultants/brokers, underwriters, and client service specialists on new group setup
• Support client transitions to new carriers
• Conduct in-person client service meetings
• Conduct plan member education sessions when requested
• Prepare and deliver tools, benchmarking, and renewal reports
• Ensure plan documentation adheres to collective bargaining agreements as needed
• Develop communications for plan sponsors and employees
• Participate in industry conferences and seminars
• Maintain knowledge of administration and carrier best practices
• Define and manage service standards and account lifecycles
• Ensure service standards and client-focused deliverables are completed