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Director, Infrastructure & IT Operations
PeopleFinders. Lead teams responsible for cloud infrastructure, SRE, production operations, corporate IT, helpdesk, and bot mitigation .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in cloud infrastructure management, particularly with AWS, focusing on reliability, scalability, and security. Proven ability to lead teams, establish operational standards, and drive automation and incident management processes.
Highest-signal resume keywords
Cloud Infrastructure ManagementAWS Services ExpertiseIncident Management and Root-Cause AnalysisInfrastructure Automation and Configuration ManagementVendor and Budget Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cloud ArchitectureSREDevOpsInfrastructure as CodeCI/CDNetworkingSecurityObservabilityAPIsDatabases
Soft Skills
Strong Written CommunicationStrong Verbal CommunicationCoaching and Career Development
Tools & Technologies
CloudflareDataDomeAppDynamicsCentralized Logging
Industry Keywords
Production OperationsHelpdesk SupportBot MitigationBusiness ContinuityDisaster RecoveryAccess ManagementOperational MetricsTraffic-Quality Management
Tech Stack
Tools & technologiesAWSCloudDistributed Systems
About the role
Key responsibilities & impact- Lead teams responsible for cloud infrastructure, SRE, production operations, corporate IT, helpdesk, and bot mitigation
- Establish ownership, operational standards, SLOs, escalation procedures, and performance metrics
- Develop managers, technical leads, and IT staff through coaching and career development
- Build infrastructure roadmaps aligned with business priorities, growth, security, reliability, and cost
- Partner with Engineering, Product, Data, Marketing, Finance, HR, Legal, and executives on risks, architecture, and tradeoffs
- Own the reliability, scalability, security, performance, and cost effectiveness of primarily AWS cloud infrastructure
- Provide architectural leadership across cloud services, applications, APIs, networking, identity, databases, storage, observability, and integrations
- Drive automation, configuration management, and infrastructure as code
- Lead capacity planning and eliminate single points of failure, undocumented systems, manual processes, and excessive vendor dependence
- Establish SLIs, SLOs, availability targets, error-budget practices, observability, and actionable alerting
- Lead major incident management, root-cause analysis, corrective-action tracking, backup, disaster recovery, and business continuity
- Own bot mitigation, scraping protection, automated abuse prevention, and traffic-quality management
- Oversee employee IT services, helpdesk support, onboarding, offboarding, equipment provisioning, access management, and asset recovery
- Establish identity and access-management practices, least privilege, MFA, access reviews, vulnerability remediation, audits, and vendor reviews
- Manage vendors, contracts, renewals, licensing, SLAs, infrastructure and IT budgets, cloud cost visibility, and optimization
Requirements
What you’ll need- 10+ years in cloud infrastructure, SRE, platform engineering, DevOps, IT operations, or related disciplines
- 5+ years leading engineering or technology teams, including managers or technical leads
- Demonstrated experience operating high-traffic, customer-facing platforms in AWS or a comparable cloud
- Strong understanding of cloud architecture, networking, identity, security, observability, databases, APIs, storage, and distributed systems
- Experience managing production availability, incident response, root-cause analysis, disaster recovery, and business continuity
- Experience with infrastructure automation, configuration management, CI/CD, and infrastructure as code
- Experience managing corporate IT, employee support, endpoint management, licensing, and access provisioning
- Experience establishing operational metrics, SLOs, and support standards
- Demonstrated ability to manage vendors, contracts, budgets, and cloud costs
- Strong written and verbal communication skills, with the ability to explain technical issues and tradeoffs to executives
- Preferred: Experience with Cloudflare, DataDome, or comparable bot-management and web application protection platforms, and leading bot mitigation or traffic-quality programs
- Preferred: Experience with AWS services, containerized environments, infrastructure as code, centralized logging, and APM (e.g., AppDynamics)
- Preferred: Experience supporting large-scale consumer subscription, public-record, data-as-a-service, advertising, or ecommerce platforms
- Preferred: Experience modernizing legacy infrastructure, transitioning systems from external vendors, and consolidating cloud accounts or IT services
- Preferred: Familiarity with privacy requirements and secure handling of sensitive consumer data
- Preferred: Experience building or maturing SRE, DevOps, or platform engineering functions
Benefits
Comp & perks- 401k
- 401k match
- Medical/Dental/Vision/ Life Insurance