PeopleFinders

IT Support

• Lead teams responsible for cloud infrastructure, SRE, production operations, corporate IT, helpdesk, and bot mitigation
• Establish ownership, operational standards, SLOs, escalation procedures, and performance metrics
• Develop managers, technical leads, and IT staff through coaching and career development
• Build infrastructure roadmaps aligned with business priorities, growth, security, reliability, and cost
• Partner with Engineering, Product, Data, Marketing, Finance, HR, Legal, and executives on risks, architecture, and tradeoffs
• Own the reliability, scalability, security, performance, and cost effectiveness of primarily AWS cloud infrastructure
• Provide architectural leadership across cloud services, applications, APIs, networking, identity, databases, storage, observability, and integrations
• Drive automation, configuration management, and infrastructure as code
• Lead capacity planning and eliminate single points of failure, undocumented systems, manual processes, and excessive vendor dependence
• Establish SLIs, SLOs, availability targets, error-budget practices, observability, and actionable alerting
• Lead major incident management, root-cause analysis, corrective-action tracking, backup, disaster recovery, and business continuity
• Own bot mitigation, scraping protection, automated abuse prevention, and traffic-quality management
• Oversee employee IT services, helpdesk support, onboarding, offboarding, equipment provisioning, access management, and asset recovery
• Establish identity and access-management practices, least privilege, MFA, access reviews, vulnerability remediation, audits, and vendor reviews
• Manage vendors, contracts, renewals, licensing, SLAs, infrastructure and IT budgets, cloud cost visibility, and optimization

Director, Infrastructure & IT Operations

Marketing Analyst

• Analyze customer acquisition performance across paid search, display, affiliate, and organic channels, recommending performance marketing optimizations
• Build and maintain reporting on subscription funnel economics, including trial starts, trial-to-paid conversion, rebill/retention, churn, and customer lifetime value
• Analyze A/B and pricing test results to guide page content, UX, offers, and pricing decisions
• Investigate traffic, conversion, and revenue anomalies and distinguish business changes from tracking or attribution artifacts
• Retrieve and aggregate data from web analytics, ad platforms, billing/subscription systems, and internal databases
• Design, build, and maintain automated dashboards and reporting solutions in Domo
• Migrate manual and legacy reporting into governed, automated pipelines
• Automate and optimize manual data workflows to reduce time-to-insight and error risk
• Define key metrics, KPIs, dashboards, metric definitions, and a single source of truth with leadership
• Plan the reporting and analytics roadmap with business owners and prioritize and execute work individually and with BI contractors
• Collaborate with marketing, product, engineering, finance, and external agency partners
• Coordinate BI contractor work and review output for quality and consistency

Director, Infrastructure & IT Operations

Senior BI, Marketing Analyst