Video Banker Solution Specialist

PeoplesBank

. Assist customers and process transactions via video through the call center and Interactive Teller Machines .

Posted 9/24/2026full-timeHolyoke • Massachusetts • United StatesJunior💰 $22 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service within a banking environment, effectively managing transactions and inquiries through video banking and call center operations. Proficient in maintaining customer confidentiality and compliance with banking regulations while utilizing various electronic delivery channels.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceVideo Banking TransactionsMS 365 ProficiencyBilingual Communication (Spanish)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Transaction ProcessingCheck CashingDepositsWithdrawalsTransfersLoan PaymentsAccount MaintenanceCompliance TrainingProblem SolvingDetail Orientation

Soft Skills

Excellent CommunicationActive ListeningTime ManagementFlexibilityTeam Collaboration

Tools & Technologies

Interactive Teller MachinesElectronic Delivery ChannelsMobile BankingInternet Banking

Certifications & Qualifications

High School Diploma

Industry Keywords

Banking ProceduresCustomer PrivacyCustomer CorrespondenceRegulatory ComplianceCustomer Inquiries

About the role

Key responsibilities & impact

Assist customers and process transactions via video through the call center and Interactive Teller Machines
Build rapport and provide exceptional customer service
Facilitate routine transactions including check cashing, deposits, withdrawals, transfers, and loan payments
Accept video transaction sessions and respond to customer requests
Manage incoming calls and online banking requests, resolving queries as needed
Maintain knowledge of bank products, services, procedures, and fees
Assist with inquiries and escalate issues when necessary
Complete required forms and account maintenance procedures
Handle written customer correspondence accurately and promptly
Protect customer privacy and confidentiality
Perform Video Banking transactions within established limits
Complete annual compliance training and adhere to regulations
Act as an intermediary for departments without customer contact
Follow up on inquiries via letters, brochures, and emails
Direct calls to appropriate bank departments and associates
Perform other duties as required

Requirements

What you’ll need

High School Diploma
Minimum 1 year of experience with customer service and handling difficult situations
Experience in a call center and/or banking is highly desired
Excellent communication skills, including active listening
Detail-oriented and able to assist customers through the ITM process
Ability to analyze and resolve customer inquiries
Professional appearance and behavior, comfortable on camera
Flexibility to work weekends and evenings
Strong time management skills and ability to work independently and as a team
Quick learner of evolving technologies to service customers
Ability to communicate effectively in Spanish a plus
Proficient with MS 365 and various electronic delivery channels
Knowledge of internet, mobile banking, and other technologies
Must be able to perform the stated physical demands, with reasonable accommodation where applicable

Benefits

Comp & perks

Excellent compensation
Workplace flexibility
Competitive benefits package
Inclusive and engaging work environment