PeoplesBank

Banker

• Assist customers and process transactions via video through the call center and Interactive Teller Machines
• Build rapport and provide exceptional customer service
• Facilitate routine transactions including check cashing, deposits, withdrawals, transfers, and loan payments
• Accept video transaction sessions and respond to customer requests
• Manage incoming calls and online banking requests, resolving queries as needed
• Maintain knowledge of bank products, services, procedures, and fees
• Assist with inquiries and escalate issues when necessary
• Complete required forms and account maintenance procedures
• Handle written customer correspondence accurately and promptly
• Protect customer privacy and confidentiality
• Perform Video Banking transactions within established limits
• Complete annual compliance training and adhere to regulations
• Act as an intermediary for departments without customer contact
• Follow up on inquiries via letters, brochures, and emails
• Direct calls to appropriate bank departments and associates
• Perform other duties as required

Video Banker Solution Specialist

• Assist customers and process transactions via video through the call center and Interactive Teller Machines
• Build rapport and provide exceptional customer service
• Facilitate routine transactions including check cashing, deposits, withdrawals, transfers, and loan payments
• Accept video transaction sessions and respond to customer requests
• Manage incoming calls and online banking requests, resolving queries as needed
• Maintain knowledge of bank products, services, procedures, and fees
• Assist with inquiries and escalate issues when necessary
• Complete required forms and account maintenance procedures
• Handle written customer correspondence accurately and timely
• Protect customer privacy and confidentiality
• Perform Video Banking transactions within established limits
• Complete yearly compliance training and adhere to regulations
• Act as an intermediary for departments without customer contact
• Follow up on inquiries via letters, brochures, and emails
• Direct calls to appropriate bank departments and associates
• Perform other duties as required