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Percepto

Account Manager

Percepto

. Own the day-to-day relationship, retention, and QBR/EBR cadence for a book of smaller customer accounts .

Posted 11/4/2026full-timeRemote • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and customer success within B2B technology, focusing on relationship retention, account growth, and effective communication with customer teams. Proficient in managing quarterly business reviews (QBRs) and executive business reviews (EBRs) to drive customer satisfaction and expansion.

Highest-signal resume keywords
Account ManagementCustomer SuccessQBR/EBR CoordinationB2B Technology ExperienceStrong Organizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Clear CommunicationStrong Organization
Tools & Technologies
HubSpot
Industry Keywords
EnergyUtilitiesIndustrial Markets

About the role

Key responsibilities & impact
  • Own the day-to-day relationship, retention, and QBR/EBR cadence for a book of smaller customer accounts
  • Support the account's AE on expansion
  • Keep every account in the book flat or growing in ARR through the year
  • Schedule and complete a QBR each quarter and an EBR twice a year for every account
  • Serve as the customer's first point of contact and coordinate Support & Ops to meet SLAs
  • Identify expansion signals such as new sites, use cases, drones, and AIM, and involve the account's AE
  • Keep account plans, health scores, and activity current in HubSpot
  • Take on new smaller customers as they pass the AE's first 90 days
  • Achieve success through account growth, QBR/EBR completion, and the company new-ARR goal under an MBO-based plan with no commission

Requirements

What you’ll need
  • 3+ years in account management or customer success for B2B technology
  • Strong organizer who can run a recurring meeting cadence across several accounts
  • Clear communicator with operations and site-level customer teams
  • Experience in energy, utilities or industrial markets preferred

Benefits

Comp & perks
  • Medical, dental, and vision with company premium allowance
  • Health Reimbursement & Savings Accounts
  • 401(K) Plan
  • Paid Time Off
  • Career growth and opportunity
  • Great team and supportive environment