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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills and the ability to build trusted relationships with relocators while providing guidance and support throughout their relocation journeys. Exhibits organizational efficiency and adaptability in managing customer needs and expectations in a remote environment.
Highest-signal resume keywords
Fluency In EnglishCustomer Relationship ManagementOrganizational SkillsCommunication SkillsProblem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Eloquent CommunicationAttention To DetailResilienceAdaptabilityTime Management
Tools & Technologies
PerchPeek AppRelocator App
Industry Keywords
Relocation ServicesAPAC RegionCustomer SupportProcess ImprovementService DeliveryEscalation Management
About the role
Key responsibilities & impact- Build trusted relationships with relocators throughout their relocation journeys as the main point of contact
- Delegate tasks when appropriate
- Communicate through the PerchPeek app and consultative, supportive calls
- Understand customer needs, explain relocation services, and provide expertise, guidance, and support
- Handle difficult or complex relocator enquiries and situations using critical judgement
- Escalate issues appropriately to achieve the best outcomes
- Advise on relocation and life in the destination country
- Support relocators in understanding and following company relocation policies and managing relocation allowances
- Recommend and coordinate additional relocation services, including immigration, tax, and shipping providers
- Maintain accurate and useful operational data for analysis, reporting, and insights
- Support implementation of process improvements, processes, and tools
- Delegate tasks to third-party consultants and monitor service delivery against quality standards and SLAs
- Identify and manage escalations, delivery issues, and inefficiencies
- Guide relocators in using the Relocator App and its tools and content
- Advocate for knowledge capture and contribute to the PerchPeek content library
- Collaborate with other Relocation Coaches on creative problem-solving and knowledge sharing
Requirements
What you’ll need- Fluency in verbal and written English
- Awareness or first-hand knowledge of major cities and lifestyle norms in the APAC region
- Knowledge of additional APAC countries and local lifestyles preferred
- Highly organised and efficient, with ability to prioritise time across customer portfolios and relocation timelines
- Eloquent and concise written and verbal communication skills
- Ability to tailor communications to specific customers
- Comfortable managing expectations and diplomatically handling concerns or objections
- Strong focus on delivery and completion
- Strong attention to detail
- Comfort working in ambiguous situations and adapting to challenging customer needs or expectations
- Resilience and adaptability in changing business, product, and customer situations
- Ability to work autonomously in a 100% remote and independent environment
- No prior relocation experience required; training provided
Benefits
Comp & perks- Free training course on how to become a successful Flex Relocation Coach
- Paid training on all internal systems
- Comprehensive free training and up-skilling program
- 100% remote and independent working environment