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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer relationship management and relocation services, with a strong focus on communication, problem-solving, and process improvement. Capable of providing tailored support and guidance to relocators while maintaining accurate data for analysis and reporting.
Highest-signal resume keywords
Customer Relationship ManagementRelocation Services ExpertiseEloquent CommunicationProcess Improvement SupportData Analysis and Reporting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Organised and EfficientAttention to DetailResilience and AdaptabilityCustomer-Focused ApproachAbility to Manage Expectations
Tools & Technologies
PerchPeek AppRelocator App
Industry Keywords
Global MobilityRelocationCustomer SuccessConciergeOperationsSaaS StartupsHRAPAC Countries KnowledgeAustralia Lifestyle Norms
About the role
Key responsibilities & impact- Build trusted relationships with relocators throughout their relocation journey as their main point of contact
- Communicate through the PerchPeek app and consultative, supportive calls
- Understand customer needs, explain relocation services, and provide expertise, guidance, and support
- Handle difficult or complex enquiries and situations, escalating when appropriate
- Provide expertise on relocation and life in the destination country
- Support relocators with company relocation policies and relocation allowances
- Recommend and coordinate additional services such as immigration, tax, and shipping providers
- Maintain accurate and useful data for analysis, reporting, and insights
- Support rollout of process improvements, processes, and tools
- Delegate tasks to third-party consultants and monitor service delivery against SLAs
- Identify and manage escalations, delivery issues, and inefficiencies
- Guide relocators in using the Relocator App and its tools and content
- Advocate for knowledge capture and contribute to the PerchPeek content library
- Collaborate with other Relocation Coaches on problem-solving and knowledge sharing
Requirements
What you’ll need- Ability to live and work in Australia
- Fluency in verbal and written English
- Awareness or first-hand knowledge of Australia's major cities and lifestyle norms
- Knowledge of additional APAC countries and local lifestyles is preferred
- No prior relocation experience is required
- Ability to build trusted customer relationships
- Organised and efficient, with the ability to prioritise time across customer portfolios and relocation timelines
- Eloquent and concise written and verbal communication
- Ability to tailor communications to specific customers
- Comfortable managing expectations and diplomatically handling concerns or objections
- Strong focus on delivery and completion
- Attention to detail and ability to produce accurate recommendations
- Comfortable working in ambiguous situations and adapting to challenging customer needs
- Resilience and adaptability
- Highly autonomous and able to thrive in a 100% remote and independent working environment
- Customer-focused approach
- Previous experience in Global Mobility, Relocation, Customer Success, Concierge, Personal Assistant, Support, Operations, travel, hospitality, SaaS startups, or HR is helpful but not essential
Benefits
Comp & perks- Free training course on how to become a successful Flex Relocation Coach
- Paid training on all internal systems
- Comprehensive free training and up-skilling program