Technical Support Specialist – Tier 1

PerfectServe

. Support and troubleshoot for end users, physicians, nurses, and system administrators .

Posted 9/17/2026full-timeRemote • United StatesMid-LevelSenior💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting complex issues and providing clinical communication support, with a strong focus on user training and application administration. Proficient in managing customer interactions across multiple channels while collaborating with technical teams to resolve connectivity and application issues.

Highest-signal resume keywords

Troubleshooting Complex IssuesCustomer Support via Phone, Chat, and Ticketing SystemsPerfectServe Application AdministrationUser Training and SupportCollaboration with IT and Technical Teams

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Application AdministrationUser Account ManagementRoot-Cause DiagnosisConfiguration FixesCustom Application Builds

Soft Skills

Excellent Written and Verbal CommunicationHigh Customer EmpathyAbility to Manage EscalationsComfort in Fast-Paced Environments

Tools & Technologies

PerfectServe ApplicationsOnline Customer PortalPhone and Mobile Tools

Industry Keywords

Healthcare CommunicationClinical Communication SupportEnd-User Workflows

About the role

Key responsibilities & impact

Support and troubleshoot for end users, physicians, nurses, and system administrators
Field incoming client communications via phone, chat, and online customer portal
Administer PerfectServe applications and train users on phone, mobile, and web tools
Troubleshoot message delivery and content issues from root-cause diagnosis through configuration fixes
Build and revise user accounts according to established standards
Partner with hospital IT teams to resolve mobile and web connectivity issues
Consult on and configure custom application builds for end-user workflows
Collaborate with customer success, integration, and technical teams on escalated issues
Provide 24/7/365 clinical communication support for hospitals, physicians, and care teams

Requirements

What you’ll need

Dedicated, distraction-free home workspace
Hardwired or verified reliable high-speed internet
Track record of troubleshooting complex issues methodically
Experience supporting customers via phone, chat, and ticketing systems
Comfort managing escalations across phone, chat, and ticketing channels
Pattern of growth in past roles, such as taking on more responsibility, training others, or earning a promotion
Genuine interest in healthcare communication and PerfectServe’s mission
Excellent written and verbal communication skills
High customer empathy and drive to help people
Comfort working in a fast-paced environment with competing priorities
Willingness to work evenings, overnights, and/or weekends
Ability to attend Monday through Friday daytime EST training with 100% attendance during the first 60 days
Ability to start by November 16, 2026
Ability to communicate with or without reasonable accommodation
Good hand-eye coordination, arm, hand and finger dexterity, and visual acuity for keyboard, equipment, and technical information use

Benefits

Comp & perks

Shift differential for nights/weekends
Comprehensive benefits package effective on day one
Remote first work environment
Health, Dental, Vision, Life and Disability Insurance options available day one
401K with match and immediately vested
17 company holidays
2 floating holidays
Competitive paid time off policy
Internal Advancement Opportunities
Mentorship during onboarding and training