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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service support, order processing, and data management, with a strong focus on maintaining customer satisfaction and operational efficiency. Proficient in using Salesforce and NetSuite to manage licenses and fulfill orders while ensuring data integrity.
Highest-signal resume keywords
Customer Service SupportSalesforce ExperienceOrder ProcessingData AnalysisAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingData AnalysisLicense ManagementCRM ReportingRevenue Operations
Soft Skills
Excellent Communication SkillsDiplomacy SkillsHigh Attention to DetailAbility to PrioritizeProblem-Solving
Tools & Technologies
SalesforceNetSuiteMS Office Applications
Certifications & Qualifications
Bachelor’s Degree in Business Administration
Industry Keywords
Customer Database ManagementPost-Sales ActivitiesSupplier SetupAI FluencyService-Level Agreements
About the role
Key responsibilities & impact- Support the renewal process
- Manage licenses
- Prepare quotes
- Process and fulfill orders
- Handle post-sales activities
- Maintain the customer database
- Serve and retain service-level agreements for existing customers
- Use Salesforce, NetSuite, and internal applications to process orders and issue license keys
- Provide customer quotes, invoices, and related information
- Resolve customer issues and mitigate potential attrition during contract terms
- Provide personalized customer service reinforcing Perforce’s value
- Pull CRM reports, identify gaps, and recommend process improvements
- Communicate significant high-value at-risk or closed-lost renewals to management
- Maintain customer information and data integrity in internal systems
- Support supplier setup, including due diligence forms and required documentation
- Perform other related duties as assigned
Requirements
What you’ll need- Fluent in English Language
- Bachelor’s Degree, preferably in Business Administration, related program, or equivalent experience
- Excellent written and oral communication skills
- 2+ years in a customer service support role or order processing environment
- Previous software or technology company experience preferred
- High attention to detail and proven ability to deliver accuracy across multiple tasks simultaneously
- Experience analyzing business/operational data to identify trends and variations in results
- Understanding of Revenue Operations and Customer Service Support
- Salesforce experience preferred
- Experience with MS Office applications (Excel, Word, PowerPoint)
- NetSuite experience is a plus
- Exceptional customer service and diplomacy skills
- Proven ability to manage a large caseload and prioritize incoming activity
- Appropriate AI fluency, including responsible use of AI tools, sound judgment, and adherence to company AI governance and security policy standards
Benefits
Comp & perks- Employees are valued for their contributions, introduced to new opportunities, and rewarded well
- Security of an established and privately held profitable company
- Opportunities to work with talented and dedicated people across the globe
- Collaboration and belonging support
- Wellness support
- Career development opportunities
- Equal Employment Opportunity and Belonging statements