Perforce Software

Customer Success Manager

• Establish and maintain relationships with key decision makers within assigned accounts
• Orchestrate client relationships by defining value, increasing adoption, and securing retention
• Ensure client reference ability to support Sales in expansion and closing processes
• Facilitate executive-level engagements, including value assessment and realization, product strategy, and EBRs
• Measure and monitor customers’ achievement of critical and key performance indicators, reporting internally and externally
• Identify and manage escalations through successful resolution by driving internal and external team action items
• Develop strategic account plans for 100% consumption and growth based on customers’ short-, mid-, and long-term goals
• Maintain market and key competitor knowledge
• Manage renewal, health, and risk forecasting and reporting for the client portfolio
• Support additional products or brands as needed
• Support the BlazeMeter and Perfecto brands

Senior Customer Success Manager

Content Marketing Manager

• Develop and execute a comprehensive content marketing strategy aligned to business objectives, product launches, customer journeys, and revenue goals
• Apply SEO and AEO best practices to improve visibility in organic search and LLM results
• Build and manage editorial calendars supporting brand awareness, thought leadership, and pipeline generation
• Identify content gaps, audience needs, and market opportunities through customer insights, competitive research, and performance analytics
• Partner with marketing leadership on messaging frameworks, campaign themes, and integrated go-to-market initiatives
• Measure, analyze, and report on content performance using marketing metrics
• Refresh and repurpose high-performing content into new formats across the customer journey
• Optimize content strategies based on audience behavior, engagement, pipeline contribution, and revenue impact
• Conduct content audits and recommend process improvements
• Collaborate with product marketing and subject matter experts to create blogs, technical thought leadership articles, case studies, customer stories, solution briefs, landing page copy, e-books, and white papers
• Translate complex technical concepts into clear, engaging, audience-specific narratives
• Guide design teams and subject matter experts in developing video demos and tutorials
• Create industry-focused content that reinforces market leadership and brand credibility
• Leverage approved AI tools for content development, research, analysis, and productivity while applying human review
• Evaluate emerging content marketing technologies and best practices
• Collaborate with product marketing, product management, and subject matter experts to tell product stories for Perforce's Digital Creation portfolio
• Drive awareness, engagement, and pipeline growth among technical and business audiences