Senior Customer Success Manager

Perforce Software

. Establish and maintain relationships with key decision makers within assigned accounts .

Posted 9/18/2026full-timeMinneapolis • Minnesota • United StatesSenior💰 $90,800 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success management, including relationship building, contract negotiation, and strategic account planning. Proficient in utilizing customer success tools and developing no-code automations while ensuring compliance and ethical standards.

Highest-signal resume keywords

Customer Success ManagementContract NegotiationGainsightNo-Code AutomationAI Fluency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contract NegotiationAccount ManagementCustomer Success Tool ProficiencyNo-Code Automation DevelopmentAI Workflow Documentation

Soft Skills

Relationship BuildingTeam CollaborationPersuasion

Tools & Technologies

GainsightPowerPointBlazeMeterPerfecto

Industry Keywords

Customer SuccessTechnical Account ManagementRisk ForecastingPerformance IndicatorsMarket Knowledge

About the role

Key responsibilities & impact

Establish and maintain relationships with key decision makers within assigned accounts
Orchestrate client relationships by defining value, increasing adoption, and securing retention
Ensure client reference ability to support Sales in expansion and closing processes
Facilitate executive-level engagements, including value assessment and realization, product strategy, and EBRs
Measure and monitor customers’ achievement of critical and key performance indicators, reporting internally and externally
Identify and manage escalations through successful resolution by driving internal and external team action items
Develop strategic account plans for 100% consumption and growth based on customers’ short-, mid-, and long-term goals
Maintain market and key competitor knowledge
Manage renewal, health, and risk forecasting and reporting for the client portfolio
Support additional products or brands as needed
Support the BlazeMeter and Perfecto brands

Requirements

What you’ll need

Experience negotiating and closing customer contracts (renewals & expansion)
Successful experience as a customer success manager, consultant, pre-sales, account management, technical account management or equivalent
Track record of leading technical conversations and persuading others to take action based on solution requirements and value
Experience working in a development, testing or data management environment
Ability to work within a team environment with sales, field services and delivery teams
Knowledge of a customer success tool such as Gainsight
Proficiency creating PowerPoint presentations
Must be able to travel at times
Ability to build no-code automations and document guardrails
Ability to design and maintain simple no-code or low-code automations using approved AI and workflow tools
Ability to document AI-assisted workflows, including assumptions, review steps, and human-in-the-loop controls
Ability to apply ethical judgment, bias awareness, and compliance checks when automating decisions or recommendations
Basic or advanced AI fluency, including prompt writing, output validation, and adherence to security, privacy, and Responsible AI guidelines

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Retirement benefits
Life insurance
Wellness programs
Total time off
Other employee perks
Annual Bonus Plan
Opportunities to learn and advance
Rewards for contributions