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Technical Support Engineer, P4
Perforce Software. Represent Perforce as the first point of contact for customers’ P4 application software technical requests .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates technical expertise in Perforce P4 Version Control software and Linux system administration, with strong problem-solving abilities and effective communication skills to resolve customer technical issues. Capable of collaborating across teams to enhance product functionality and customer satisfaction.
Highest-signal resume keywords
Technical Support ExperienceLinux System AdministrationPerforce P4 Version ControlProblem-Solving SkillsCloud Platforms Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Linux Operating SystemsBasic Shell ScriptingNetworking ConceptsSoftware Development MethodologiesVersion Control SoftwareAI Tools FamiliarityWindows Operating Systems ConfigurationCustomer Issue ResolutionTechnical DocumentationPerformance Issue Diagnosis
Soft Skills
Analytical SkillsAbility to Work Under PressureTime ManagementMentoringCollaboration
Tools & Technologies
Amazon Web Services (AWS)Google Cloud Platform (GCP)Microsoft AzurePerforce P4Git
Industry Keywords
Technical SupportCustomer EngagementSoftware DevelopmentTechnical DocumentationProcess Improvement
Tech Stack
Tools & technologiesAWSAzureCloudGoogle Cloud PlatformLinuxShell Scripting
About the role
Key responsibilities & impact- Represent Perforce as the first point of contact for customers’ P4 application software technical requests
- Actively engage with the team to learn, share ideas, and mentor others while developing expertise in P4 products
- Review, research, and reproduce customer issues to determine and provide the best resolution
- Develop and maintain technical expertise in assigned product functionality areas and use it to help customers
- Diagnose and resolve performance issues
- Recreate customer environments to reproduce issues and experiment with viable solutions
- Research, document, and escalate cases according to procedure
- Provide customer-driven feedback to functional areas to influence process and product improvements
- Author technical documents on common issues and solutions to build the knowledge base
- Collaborate with Sales, Professional Services, and Engineering to resolve customers’ software development issues
- Provide dependable and timely resolution for Perforce P4 Version Control software and associated products
Requirements
What you’ll need- Three or more years of experience in providing technical support and resolving customer-related technical issues
- Bachelor’s Degree in Computer Science or similar, or relevant work experience
- Hands-on experience with Linux operating systems, including Linux system administration, configuration, and maintenance
- Knowledge of networking concepts, protocols, and troubleshooting
- Experience handling customer calls, on-call support, critical incidents, and escalations
- Strong analytics and problem-solving skills
- Ability to work effectively under pressure, manage multiple priorities, and meet deadlines
- Knowledge of software development languages, tools, processes, and methodologies
- Experience with Perforce P4, Git, or other version control software is desirable
- Hands-on experience with basic shell scripting for task automation and system administration
- Knowledge of cloud platforms, including Amazon Web Services (AWS), Google Cloud Platform (GCP), and Microsoft Azure
- Knowledge of Windows operating systems, including basic configuration and troubleshooting
- Basic understanding and practical familiarity with AI tools and technologies (Level 1 – Basic AI User/Foundation)
- Responsible use of AI tools, sound judgment, and adherence to company AI governance and security policy standards
Benefits
Comp & perks- Employees are valued for their contributions, introduced to new opportunities, and rewarded well
- Collaborative work environment
- Opportunities to learn from talented and dedicated colleagues across the globe
- Opportunities for professional growth and career development
- Wellness support
- Belonging and collaboration initiatives
- Full-time employment