Customer Service Representative

PERGOLUX

. Deliver responsive, professional assistance across phone, chat, and email to resolve customer inquiries and manage issue resolution per defined protocols.

Posted 10/23/2026full-timeVancouver • CanadaJuniorMid-Level💰 CA$58,000 - CA$65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on effective communication and problem resolution across multiple channels. Proficient in using Zendesk and Shopify for managing customer inquiries and orders while maintaining meticulous records.

Highest-signal resume keywords

Customer Service ExperienceZendesk ProficiencyShopify ProficiencyMultitasking AbilityEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementTroubleshootingData CollectionIssue ResolutionTechnical Support

Soft Skills

EmpathyAdaptabilityCustomer-First Approach

Tools & Technologies

ZendeskShopifyOrder Management Tools

Industry Keywords

E-CommerceCustomer SupportCustomer FeedbackLogistics Coordination

About the role

Key responsibilities & impact

Deliver responsive, professional assistance across phone, chat, and email to resolve customer inquiries and manage issue resolution per defined protocols.
Manage customer orders, including modifications, cancellations, tracking, WISMO inquiries, and delivery-delay resolution with logistics and warehouse partners.
Build product fluency and provide first-level technical support using scripts and FAQs.
Accurately collect data for complex escalations.
Collaborate with sales, logistics, and technical support teams.
Maintain unified customer communication and meticulous records across Zendesk and Shopify.
Gather customer feedback and encourage positive brand reviews on Trustpilot and Google.
Support continuous service improvements.

Requirements

What you’ll need

0–2 years of experience in customer service, e-commerce, or related customer-facing roles.
Excellent written and verbal communication skills with a strong empathetic, customer-first approach.
Ability to multitask efficiently across multiple communication channels in a fast-paced environment.
Strong adaptability and eagerness to master systems such as Zendesk, Shopify, and order management tools.
Precise execution in following troubleshooting scripts, capturing case histories, and escalating complex inquiries when necessary.
Legally authorized to work in Canada without sponsorship.
Comfortable handling customer inquiries over the phone in English on a daily basis.
Experience providing customer support via phone, email, or live chat.
Experience handling customer orders, returns, cancellations, or shipping inquiries.

Benefits

Comp & perks

Comprehensive health insurance coverage.
Retirement plan options.
Paid vacation and sick days.
An international, collaborative work environment that values creativity and innovation.
Professional growth opportunities in a rapidly scaling e-commerce company.
Team culture & events including team-building activities, seasonal celebrations, and after-work gatherings.
Employee discounts on all PERGOLUX products.
Comfortable workspace with complimentary snacks and beverages.