PERGOLUX

Sales

• Own US sales performance and drive monthly revenue targets across direct sales, B2B2C partnerships, and showroom channels.
• Lead, coach, and develop the direct sales team, including closers and inbound sales representatives.
• Translate revenue goals into KPIs and individual performance targets.
• Establish a structured weekly sales cadence, review dashboards, monitor pipeline performance, identify gaps, and implement corrective actions.
• Track and optimize conversion rates, average order value, pick-up SLAs, and revenue per hour.
• Lead by example through hands-on involvement in high-ticket consultative selling and closing.
• Design and scale the US sales structure across direct-to-consumer, B2B2C, and showroom channels.
• Build and optimize partner models involving dealers, installers, contractors, and designers.
• Develop showroom sales processes, lead handoffs, representative involvement, performance management, and channel coordination.
• Hire, mentor, and develop sales and partner-facing talent.
• Collaborate with Marketing, Business Development, Sales Operations, and Logistics to improve lead quality, partner growth, and customer commitments.

Explore Head of Sales at PERGOLUX. Review requirements and application details.

Head of Sales

Customer Support

• Deliver responsive, professional assistance across phone, chat, and email to resolve customer inquiries and manage issue resolution per defined protocols.
• Manage customer orders, including modifications, cancellations, tracking, WISMO inquiries, and delivery-delay resolution with logistics and warehouse partners.
• Build product fluency and provide first-level technical support using scripts and FAQs.
• Accurately collect data for complex escalations.
• Collaborate with sales, logistics, and technical support teams.
• Maintain unified customer communication and meticulous records across Zendesk and Shopify.
• Gather customer feedback and encourage positive brand reviews on Trustpilot and Google.
• Support continuous service improvements.

Explore Customer Service Representative at PERGOLUX. Review requirements and application details.

Open roles

Head of Sales

Customer Service Representative