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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management and customer success within the SaaS or travel-tech industry, focusing on building strong client relationships and maximizing product usage. Proficient in data analytics to drive business insights and enhance customer satisfaction while achieving upselling and cross-selling targets.
Highest-signal resume keywords
Account Management ExperienceCustomer Success ExpertiseData Analytics ProficiencyOutstanding Presentation SkillsStrong Prioritisation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Communication SkillsRelationship BuildingResults-Oriented MindsetEmpathyTime Management
Industry Keywords
SaaSTravel-TechBusiness Travel ProgrammesCustomer EngagementProduct Integration
About the role
Key responsibilities & impact- Own a portfolio of SMB customers and develop engagement with contacts and key decision makers
- Understand customers’ businesses and maximise their usage of Perk
- Identify growth opportunities and add new business opportunities
- Use data analytics to provide business reviews, reports and presentations to senior stakeholders
- Become an expert on Perk products to meet and exceed quarterly upselling and cross-selling targets
- Develop client relationships that shape business travel programmes
- Identify account problems and develop timely, long-term solutions
- Coordinate between internal Perk teams and Account Management to support smooth product integrations during rollouts
- Prioritise time to maximise impact in key business areas
Requirements
What you’ll need- Native or near-native level of English
- Previous account management or customer success experience required
- Background within a SaaS or travel-tech business highly preferred
- Outstanding presentation and communication skills
- Ability to build deep customer relationships
- Strong prioritisation and time management skills
- Results-oriented mindset while prioritising customer satisfaction
- Ability to analyse and translate data for customers
- Empathetic, honest, open, trustworthy, focused and determined
- Open to giving and receiving constructive feedback
- Based within commuting distance of a Perk hub
- Legal authorisation to work full time in Barcelona
Benefits
Comp & perks- Competitive compensation and equity ownership in Perk
- Generous allocation of vacation days plus public holidays
- Choice of private healthcare or a gym allowance
- Life insurance
- Perk events, including annual summer party
- Spring Health access to 12 therapy sessions and 12 coaching sessions for you and your loved ones
- Flexible compensation plan
- 17 weeks’ paid parental leave during your child’s first year
- 16 paid hours per year for volunteering
- Up to 20 “Work from Anywhere” days per year
- English, Spanish and Catalan lessons
- Four-week fully paid sabbatical after 5 years
- Relocation support to one of Perk’s hubs