Customer Care Agent

Perk

. Execute bookings and modifications via phone, live chat, and email .

Posted 10/9/2026full-timeOrlando • Florida • United StatesMid-LevelSenior💰 $20 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex travel itineraries and providing exceptional concierge service for C-suite executives, while ensuring compliance with corporate travel policies and maintaining high client satisfaction.

Highest-signal resume keywords

Travel Itinerary ManagementConcierge Service for ExecutivesProblem-Solving Under PressureProprietary Software ProficiencyClear Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Travel CoordinationBooking ModificationsMulti-City Trip PlanningError Rate ManagementSaaS Platform Learning

Soft Skills

Active ListeningAdaptabilityTime Management

Tools & Technologies

Proprietary Travel Software

Industry Keywords

Corporate Travel PoliciesConcierge ServiceNet Promoter ScoreTraveler PreferencesGlobal Event Monitoring

About the role

Key responsibilities & impact

Execute bookings and modifications via phone, live chat, and email
Coordinate complex, multi-city international trips involving air, rail, ground transport, and lodging
Use proprietary software to manage travel itineraries
Enforce corporate travel policies, budgets, company tiers, and preferred vendor contracts
Provide white-glove concierge service for C-suite executives
Manage traveler preferences such as aircraft types, hotel floors, and dietary requirements
Monitor global events including weather, strikes, and geopolitical issues
Proactively reroute travelers to maintain safety
Resolve travel-related concerns before, during, and after travel
Assess priorities and resolve time-sensitive travel disruptions
Maintain near-zero booking-request error rates
Support high Net Promoter Scores from corporate clients

Requirements

What you’ll need

Exceptional problem-solving skills under pressure
Ability to find alternative solutions when plans change
Active listening skills
Ability to translate complex travel terminology into simple solutions
Clear professional written and verbal communication
Tech-savvy and able to learn new SaaS platforms quickly
Ability to manage multiple browser tabs and tools simultaneously
Ability to work one of the specified shifts
Ability to complete immersive training Monday–Friday, 8 AM–5 PM CST for 8 weeks
Resume submitted in English

Benefits

Comp & perks

Equity ownership in Perk
20 vacation days and 12 public holidays
Three medical plans with company contributions
HSA when enrolling in an HDHP medical plan
Dental and vision coverage
Wellhub gym subscription from start date
Life and disability insurance policies from start date
Voluntary buy-up plans for additional protection
401(k) plan with company matching contributions
Partner discounts on pet insurance
Perk events, including annual summer party
Spring Health access to 12 therapy and 12 coaching sessions for employees and loved ones
12–16 weeks’ paid parental leave
16 paid volunteering hours per year
Up to 20 “Work from Anywhere” days per year
Four-week fully paid sabbatical after 5 years