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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing exceptional customer service and travel planning support, with a focus on managing complex itineraries and ensuring high client satisfaction. Proficient in using travel-management software and enforcing corporate travel policies while maintaining attention to detail and problem-solving under pressure.
Highest-signal resume keywords
Customer ServiceTravel PlanningProblem-SolvingTravel-Management SoftwareCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Booking ModificationsMulti-City ItinerariesCorporate Travel PoliciesConcierge ServiceTravel Disruption Management
Soft Skills
Active ListeningClear CommunicationTech-SavvyTime ManagementAdaptability
Tools & Technologies
SaaS PlatformsProprietary Travel-Management Software
Industry Keywords
C-Suite ExecutivesTravel PreferencesBooking ErrorsNet Promoter ScoreGeopolitical Events
About the role
Key responsibilities & impact- Provide customer service and travel planning support to clients
- Execute bookings and booking modifications via phone, live chat, and email
- Coordinate complex, multi-city international itineraries covering air, rail, ground transport, and lodging
- Use proprietary travel-management software
- Enforce corporate travel policies, budgets, booking tiers, and preferred vendor contracts
- Provide white-glove concierge service to C-suite executives
- Manage executive travel preferences, including aircraft types, hotel floors, and dietary requirements
- Monitor global weather, strikes, and geopolitical events
- Proactively reroute travelers to maintain their safety
- Assess priorities and resolve time-sensitive travel disruptions
- Support near-zero booking errors and high client Net Promoter Scores
- Transition from training into a permanent shift with Team Lead support
Requirements
What you’ll need- Exceptional problem-solving skills under pressure
- Ability to find alternative solutions during travel disruptions
- Active listening skills
- Ability to translate complex travel terminology into simple solutions
- Clear professional written and verbal communication
- Tech-savvy and able to learn new SaaS platforms quickly
- Ability to manage multiple browser tabs and tools simultaneously
- Ability to work the assigned 3pm–12am CST shifts
- Ability to complete immersive Monday–Friday training, 8am–5pm CST, for 8 weeks
- Must be based within commuting distance of a Perk hub
- Legal authorization to work in the country where the role is based
Benefits
Comp & perks- Equity ownership in Perk
- 20 vacation days
- 12 public holidays
- Choice of three medical plans with company contributions
- HSA when enrolling in an HDHP medical plan
- Dental and vision coverage
- Wellhub gym subscription from start date
- Life and disability insurance from start date
- Voluntary buy-up insurance plans
- 401(k) plan with company matching contributions
- Partner discounts on pet insurance
- Perk company events, including annual summer party
- Spring Health access to 12 therapy sessions and 12 coaching sessions for employees and loved ones
- 12–16 weeks’ paid parental leave
- 16 paid volunteer hours per year
- Up to 20 “Work from Anywhere” days per year
- Four-week fully paid sabbatical after 5 years