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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates exceptional customer service and problem-solving skills in managing complex travel itineraries for business travelers, ensuring compliance with corporate policies and delivering a high level of concierge service to executives.
Highest-signal resume keywords
Exceptional Customer ServiceTravel Planning and CoordinationProblem-Solving Under PressureProprietary Software ProficiencyClear Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Travel Itinerary ManagementBooking ModificationsMulti-City Trip CoordinationCompliance with Corporate Travel PoliciesError Rate Management
Soft Skills
Active ListeningAdaptabilityAttention to Detail
Tools & Technologies
SaaS PlatformsProprietary Software
Industry Keywords
Corporate TravelConcierge ServiceC-Suite Executive SupportTravel Disruptions ManagementNet Promoter Score
About the role
Key responsibilities & impact- Deliver exceptional customer service for business travelers
- Assist clients with travel planning and support before, during, and after travel
- Execute bookings and modifications via phone, live chat, and email
- Coordinate complex, multi-city international trips involving air, rail, ground transport, and lodging
- Use proprietary software to manage travel itineraries
- Ensure bookings comply with corporate travel policies, budgets, tiers, and preferred vendor contracts
- Provide white-glove concierge service to C-suite executives
- Manage executive preferences such as aircraft types, hotel floors, and dietary requirements
- Monitor weather, strikes, geopolitical issues, and other global events
- Proactively reroute travelers to maintain safety
- Assess priorities and resolve urgent travel disruptions efficiently
- Achieve near-zero booking-request error rates
- Maintain high Net Promoter Scores from corporate clients
- Complete an eight-week Monday–Friday immersive training program from 8 AM to 5 PM CST
- Transition to a permanent shift with ongoing Team Lead support
Requirements
What you’ll need- Exceptional problem-solving skills under pressure
- Ability to find alternative solutions during travel disruptions
- Active listening skills
- Ability to translate complex travel terminology into simple solutions
- Clear professional written and verbal communication
- Tech-savvy and able to learn new SaaS platforms quickly
- Ability to manage multiple browser tabs and tools simultaneously
- Ability to work the specified full-time shifts
- Ability to work three days per week in the Chicago office
- Legal authorization to work in the country where the role is based
- Resume must be submitted in English
Benefits
Comp & perks- Equity ownership in Perk
- 20 vacation days
- 12 public holidays
- Three medical plans with company contributions
- HSA when enrolling in an HDHP medical plan
- Dental coverage
- Vision coverage
- Wellhub gym subscription from start date
- Life and disability insurance policies from start date
- Voluntary buy-up protection plans
- 401(k) plan with company matching contributions
- Partner discounts on pet insurance
- Perk events, including annual summer party
- Spring Health access to 12 therapy sessions and 12 coaching sessions for employees and loved ones
- 12–16 weeks’ paid parental leave
- 16 paid hours per year for volunteering
- Up to 20 Work from Anywhere days per year
- Four-week fully paid sabbatical after 5 years
- Relocation assistance may be available for certain roles