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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing Tier 1 customer accounts, leveraging data analytics for business insights, and fostering strong client relationships to drive up-selling and cross-selling initiatives. Proficient in both Dutch and English, with a focus on customer satisfaction and effective communication.
Highest-signal resume keywords
Account ManagementData AnalyticsClient Relationship BuildingPresentation SkillsNative Dutch Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisBusiness Review PreparationUp-SellingCross-SellingCustomer Engagement
Soft Skills
Communication SkillsTime ManagementEmpathyTeam PlayerConstructive Feedback
Tools & Technologies
AI ToolsPresentation Software
Industry Keywords
Business Travel ProgrammesCustomer SatisfactionPortfolio ManagementGrowth Opportunities
About the role
Key responsibilities & impact- Own a portfolio of Tier 1 customers and develop engagement with contacts and key decision-makers
- Develop a deep understanding of customers’ businesses and maximise their usage of Perk
- Identify growth opportunities and add new business opportunities within the portfolio
- Use data analytics to provide regular business reviews, reports and presentations to senior stakeholders
- Become an expert on Perk’s products to meet and exceed quarterly up-selling and cross-selling targets
- Develop client relationships that shape business travel programmes
- Identify account problems and develop timely, long-term solutions
- Coordinate between internal Perk teams and Account Management to ensure smooth product integrations during roll-outs
- Prioritise time to maximise impact in key business areas
- Use AI tools to research and prioritise accounts, draft outreach, handle customer interactions, synthesise information and reduce administrative work
Requirements
What you’ll need- Native Dutch and professional proficiency in English
- Experience managing top-tier accounts
- Outstanding presentation and communication skills
- Ability to build deep client relationships
- Strong prioritisation and time-management skills
- Results-oriented mindset with customer satisfaction as a top priority
- Ability to analyse and translate data for customers
- Empathetic, honest, open and trustworthy
- Team-player mindset
- Focused and determined
- Openness to giving and receiving constructive feedback
- Must be based within commuting distance of a Perk hub
- Willingness to work in the office 3 days per week
- Resume submitted in English
Benefits
Comp & perks- Competitive compensation and equity ownership in Perk
- Generous allocation of vacation days plus public holidays
- Choice of private healthcare or a gym allowance
- Life insurance
- Perk events, including an annual summer party
- Spring Health access to 12 therapy and 12 coaching sessions for you and your loved ones
- Flexible compensation plan
- 17 weeks’ paid parental leave during your child’s first year
- 16 paid hours per year for volunteering
- Up to 20 “Work from Anywhere” days per year
- English, Spanish and Catalan lessons
- Four-week fully paid sabbatical after 5 years
- Relocation support to one of Perk’s hubs