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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in onboarding and configuring client accounts on the TravelPerk platform, while effectively managing complex projects and collaborating with cross-functional teams. Proficient in providing technical support and recommendations to enhance client adoption and satisfaction.
Highest-signal resume keywords
Client Account ConfigurationProject ManagementStakeholder CommunicationTechnical Support for API SolutionsTraining Coordination
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client OnboardingImplementation ManagementData-Driven RecommendationsPost-Implementation AnalysisMarketplace Integrations
Soft Skills
Customer-First MentalityRelationship BuildingProactive Problem SolvingAdaptability in CommunicationContinuous Improvement Mindset
Industry Keywords
Business TravelC-Level StakeholdersFast-Paced EnvironmentInternal CommunicationUser-Readiness Activities
About the role
Key responsibilities & impact- Onboard Premium and Pro customers on the TravelPerk platform from signup to launch
- Configure client accounts according to specifications and requirements
- Prepare clients to book business travel through technical configuration and user-readiness activities
- Coordinate, tailor, and conduct training for Admins, Travelers, executives, and other stakeholders
- Provide client-specific rollout recommendations, implementation timelines, and internal communication guidance
- Serve as the first point of contact during implementation
- Conduct consultative conversations to collect customer requirements
- Recommend data-driven best practices
- Manage platform rollouts and provide adoption guides, templates, and recommendations
- Provide technical support for marketplace integrations and custom-built API solutions
- Monitor post-implementation booking behavior and proactively provide support or recommendations
- Collaborate with Sales, Account Management, Product, Engineering, Finance, and other teams
- Analyze completed implementation work and improve individual and team processes
- Apply an execute, assess, improve, repeat approach
Requirements
What you’ll need- Customer-first mentality
- Proven track record of successfully managing and delivering complex projects in a fast-paced environment
- Demonstrated ability to work with C-level stakeholders to collect requirements and concerns clearly, concisely, and professionally
- Ability to develop relationships across all organizational levels internally and externally
- Ability to adapt communication and approach accordingly
- Proactive approach to making recommendations to clients and internal stakeholders
- Willingness to seek continuous improvement
- Personal drive to make a difference
- English is the official language at the office
- Resume must be submitted in English
- Must be based within commuting distance of a Perk hub
- Must be comfortable working in the office 3 days per week
Benefits
Comp & perks- Equity ownership in Perk
- 20 vacation days
- 12 public holidays
- Three medical plans with company contributions
- HSA when enrolling in an HDHP medical plan
- Dental and vision coverage
- Wellhub gym subscription from start date
- Life and disability policies from start date
- Voluntary buy-up plans for extra protection
- 401(k) plan with company matching contributions
- Partner discounts on pet insurance
- Perk events, including annual summer party
- Spring Health access to 12 therapy sessions and 12 coaching sessions for employees and loved ones
- 12–16 weeks’ paid parental leave
- 16 paid volunteering hours per year
- Up to 20 “Work from Anywhere” days per year
- Commission tied to revenue and retention targets