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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in onboarding and supporting premium clients through implementation, with a focus on managing complex projects and collaborating with various stakeholders. Proficient in providing technical support and recommendations for platform rollouts and integrations.
Highest-signal resume keywords
Client OnboardingProject ManagementStakeholder CommunicationTechnical SupportContinuous Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Implementation ManagementAPI SolutionsData AnalysisTraining CoordinationPlatform Rollouts
Soft Skills
Customer-First MentalityRelationship BuildingProactive RecommendationsAdaptabilityCommunication Skills
Industry Keywords
Marketplace IntegrationsBest-Practice RecommendationsPost-Implementation SupportConsultative ConversationsFast-Paced Environment
About the role
Key responsibilities & impact- Onboard Premium and Pro customers from signup to launch
- Provide administrative, technical, and educational support during implementation
- Configure client accounts according to specifications and requirements
- Coordinate, tailor, and conduct training for admins, travelers, executives, and other stakeholders
- Recommend rollout strategies, implementation timelines, and internal communications
- Serve as the first client contact during implementation
- Conduct consultative conversations to collect customer requirements
- Provide data-driven best-practice recommendations
- Manage platform rollouts and provide adoption guides, templates, and recommendations
- Provide technical support for marketplace integrations and custom API solutions
- Monitor post-implementation booking behavior and proactively offer support
- Collaborate with Sales, Account Management, Product, Engineering, and Finance
- Analyze implementation work and improve individual and team processes
- Continuously execute, assess, improve, and repeat processes
Requirements
What you’ll need- Customer-first mentality
- Proven track record of successfully managing and delivering complex projects in a fast-paced environment
- Ability to work with C-level stakeholders to collect requirements and concerns clearly, concisely, and professionally
- Ability to develop relationships across all organizational levels, internally and externally
- Ability to adapt communication and approach accordingly
- Proactive approach to making recommendations to clients and internal stakeholders
- Willingness to seek continuous improvement
- Personal drive to make a difference
- Ability to work in the office 3 days per week
- Must be based within commuting distance of a Perk hub
- English is the official office language
- Resume must be submitted in English
Benefits
Comp & perks- Competitive compensation and equity ownership in Perk
- 20 vacation days and 12 public holidays
- Three medical plans with company contributions
- HSA when enrolling in an HDHP medical plan
- Dental and vision coverage
- Wellhub gym subscription from start date
- Life and disability policies from start date
- Voluntary buy-up plans for extra protection
- 401(k) plan with company matching contributions
- Partner discounts on pet insurance
- Perk events, including annual summer party
- Spring Health access to 12 therapy and 12 coaching sessions for employees and loved ones
- 12–16 weeks’ paid parental leave
- 16 paid volunteer hours per year
- Up to 20 “Work from Anywhere” days per year
- Relocation assistance may be available for certain roles