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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expert knowledge of Galileo or Amadeus GDS systems and proficiency in air fares and ticketing, while effectively managing client communications and developing strong client relationships throughout the travel lifecycle.
Highest-signal resume keywords
Galileo GDS ExpertiseAmadeus GDS ExpertiseAir Fares ProficiencyBusiness Travel Consultant ExperienceFluent English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Ticket ReissuingTravel BookingsAmendments and CancellationsClient Relationship DevelopmentQuality Checking
Soft Skills
Strong Organisational SkillsProfessional Telephone MannerClient-Facing ConfidenceAbility to Work Under Pressure
Industry Keywords
Business TravelClient CommunicationsSplit Shift ManagementGDS QueuesTravel Lifecycle
About the role
Key responsibilities & impact- Handle travel bookings, amendments, and cancellations for business travellers
- Arrange European and domestic travel, including flights, car rentals, and hotels
- Manage client communications via live chat, phone, and email
- Work autonomously on client enquiries and maintain GDS queues
- Mentor junior team members and quality-check their work
- Develop client relationships throughout the travel lifecycle
- Work split shifts from 9:00am–2:30pm and 5:30pm–8:30pm
Requirements
What you’ll need- Expert knowledge of Galileo or Amadeus GDS systems, including ticket reissuing
- Proficiency in air fares and ticketing
- Previous business travel consultant experience
- Fluent English, written and spoken
- Strong organisational skills and ability to work under pressure
- Professional telephone manner and client-facing confidence
- Comfortable managing a split-shift routine and resuming work mid-evening
- Willingness to work weekends on rotation and bank holidays if the shift falls on those days
- Must be based within commuting distance of a Perk hub
- Must attend the Birmingham Hub for training and special events
Benefits
Comp & perks- Competitive compensation and equity ownership in Perk
- 25 days of annual leave plus bank holidays
- Private medical cover
- Voluntary dental insurance from Bupa
- Discounted GymFlex memberships
- Qualifying earnings company pension plan with Aviva
- Life insurance
- Income protection for long-term sickness or absence
- Tax-efficient Cycle2Work and electric car schemes with Octopus
- Perk events, including an annual summer party
- Spring Health wellbeing support with 12 therapy and 12 coaching sessions for you and your loved ones
- 12–16 weeks’ paid parental leave
- 16 paid volunteering hours per year
- Up to 20 “Work from Anywhere” days per year
- Discounts and rewards
- Four-week fully paid sabbatical after 5 years
- Relocation support to one of Perk’s hubs