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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing travel bookings and providing exceptional customer service to business travelers, with a strong focus on using Galileo or Amadeus GDS for efficient travel arrangements.
Highest-signal resume keywords
Galileo GDS ExpertiseAir Fares And Ticketing ProficiencyBusiness Travel Consulting ExperienceFluency In EnglishProactive Problem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Travel Booking ManagementClient Relationship ManagementReservation SystemsAmendments And CancellationsService Level Agreement Compliance
Soft Skills
Professional Telephone MannerIndependent Work InitiativeFlexibilityMentoring And SupportCommunication Skills
Industry Keywords
Business TravelClient InquiriesTravel OptionsQuality AssuranceNight-Shift Availability
About the role
Key responsibilities & impact- Provide first-class, 7-star service to business travelers
- Manage travel bookings, amendments, and cancellations
- Arrange European and domestic flights, car rentals, and hotels
- Handle client inquiries and provide solutions independently
- Communicate with clients via live chat, telephone, and email
- Make reservations and amendments for Click Travel customers
- Maintain and develop client relationships throughout the travel process
- Provide suitable travel options and suggestions
- Meet service level agreements and maintain Galileo GDS queues
- Mentor and support junior team members and quality-check their work
- Support the Team Leader and collaborate with colleagues to maintain service quality
Requirements
What you’ll need- Proficiency in air fares and ticketing
- Expert knowledge of Galileo or Amadeus GDS
- Fluency in written and spoken English
- Previous experience as a Business Travel Consultant
- Ability to work independently and use initiative
- Ability to work to tight deadlines under pressure
- Professional telephone manner and confidence interacting with clients and suppliers
- Proactive problem-solving skills for customer queries and complaints
- Flexibility to complete various tasks as needed
- Permanent night-shift availability
- Willingness to work rotating weekends and bank holidays when shifts fall on those days
- Ability to work within commuting distance of Perk hubs, with training and special events at the Birmingham hub
Benefits
Comp & perks- Competitive compensation and equity ownership in Perk
- Generous allocation of vacation days plus public holidays
- Choice of private healthcare or a gym allowance
- Life insurance
- Perk events, including annual summer party
- Spring Health access to 12 therapy sessions and 12 coaching sessions for employees and loved ones
- Flexible compensation plan
- 17 weeks’ paid parental leave during the child’s first year
- 16 paid hours per year for volunteering
- Up to 20 “Work from Anywhere” days per year
- English, Spanish, and Catalan lessons
- Four-week fully paid sabbatical after 5 years
- Relocation support to one of Perk’s hubs