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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing Executive and VIP corporate travel with a focus on high-touch customer service, attention to detail, and effective communication. Proficient in GDS systems and capable of handling high-pressure situations while maintaining service excellence.
Highest-signal resume keywords
GDS ExperienceHigh-Touch Customer ServiceExceptional Communication SkillsOrganisational SkillsNative-Level French
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
GDS ExperienceTravel ManagementPerformance Metrics UnderstandingAttention to DetailCrisis Management
Soft Skills
EmpathyCalm Under PressureRelationship BuildingSolutions-FocusedPolished Communication
Tools & Technologies
AmadeusSabreGalileo
Industry Keywords
Executive TravelCorporate TravelLuxury BrandsHospitalityAviation
About the role
Key responsibilities & impact- Manage end-to-end Executive and VIP corporate travel, including air, hotel, ground transport, and bespoke requests
- Provide expert recommendations aligned with traveller preferences, company policy, and duty of care
- Handle urgent and high-impact travel disruptions with speed, empathy, and precision
- Manage phone, chat, and email channels in a fast-paced Executive Care environment
- Balance premium service delivery with productivity, handle-time, and SLA-adherence KPIs
- Build long-term relationships with Executive travellers through consistent, high-quality service
- Collaborate with peers to maintain a high-performance, elite service culture
- Deliver seamless, proactive, and anticipatory service to Executive and VIP travellers
- Act as a trusted advisor to senior leaders, executives, and high-value corporate clients
Requirements
What you’ll need- Proven experience delivering high-touch, premium customer service in executive travel, hospitality, aviation, luxury brands, or similar
- GDS experience with Amadeus, Sabre, Galileo, or similar
- Strong understanding of contact centre performance metrics, including productivity, efficiency, and CSAT
- Exceptional communication skills with a polished, confident, and discreet style
- Ability to remain calm, decisive, and solutions-focused in high-pressure situations
- Strong organisational skills and attention to detail
- Native-level French
- Legal authorisation to work in the country where the role is based
- Ability to work within commuting distance of a Perk hub
- Resume submitted in English
- Experience supporting senior stakeholders, C-suite, or high-net-worth individuals is desirable
- Exposure to out-of-hours, follow-the-sun, or on-call travel support models is desirable
Benefits
Comp & perks- Fixed-term employment opportunity
- Full cross-platform GDS training for candidates experienced in Amadeus, Sabre, or another GDS
- Potential relocation support for certain roles
- In-person team collaboration 3 days a week at company hubs
- Equal opportunity employment